Operational Support Trainer

Key Family of Companies

9d•Remote

About The Position

Key Benefit Administrators is currently seeking an Operational Support Trainer to join our growing team. This position includes a comprehensive benefit package and competitive salary! As an Operational Support Trainer, you will be responsible for designing, delivering, and supporting operational training programs with a primary focus on claims processing and customer service. This role owns key components of new-hire onboarding, including instructor-led training (ILT), computer-based training (CBT), and structured on-the-job training (OJT), compliance training, product training, and up skill training. The trainer partners with operational leadership to ensure employees are prepared to meet productivity, quality, and compliance expectations.

Requirements

Minimum of one year's experience in operational work within healthcare is required.
Demonstrated experience in claims processing and customer service operations.
Detailed knowledge of health benefits claims processing, excess loss, customer service, Key Family account servicing, fully insured and self-funding are needed.
General knowledge of insurance is required.
Proven leadership in a remote setting is required.
Strong written and verbal communication skills.
Proficiency with Microsoft Office applications is required.
Must have strong customer service skills and teamwork.

Nice To Haves

Experience as a trainer, operational specialist, manager, and/or project management is a plus.
Experience delivering training or coaching adult learners in an operational environment preferred.
Proficiency with Articulate, VBA, QicLink, Learning Management Systems (LMS), and KBAS are preferred.

Responsibilities

Designing, delivering, and supporting operational training programs with a primary focus on claims processing and customer service.
Owning key components of new-hire onboarding, including instructor-led training (ILT), computer-based training (CBT), and structured on-the-job training (OJT), compliance training, product training, and up skill training.
Partnering with operational leadership to ensure employees are prepared to meet productivity, quality, and compliance expectations.
Curriculum development, including instructor-led materials, job aids, assessments, and computer-based training (CBT) courses.
Delivering training or coaching adult learners in an operational environment.
Analyzing and solving problems creatively and clearly explaining complex concepts in a simple manner.
Taking initiative, prioritizing, and controlling processes and people in a group while partnering with Operational Management and creating training materials.
Working independently, with the ability to self-study and research, especially within time constraints.
Being adaptable to deadlines, while being flexible in expecting others to meet and conform to a timeframe.
Working with many different personality styles in a positive manner.