Operational Support Specialist

K2 Services•Washington, DC

3d•Onsite

About The Position

The Operational Support Specialist is responsible for providing operational support, ensuring customer satisfaction. This role involves collaborating with various stakeholders, managing deadlines, and maintaining high-quality standards.

Requirements

High School Diploma or GED
Minimum of 1 year work experience in a customer services field
Ability to multitask with attention to detail
Ability to resolve issues with professionalism and tact
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
Ability to work overtime as needed.

Nice To Haves

Working knowledge of room/resource scheduling software such as BookIt is a plus.

Responsibilities

Coordinate and maintain client conference rooms, common areas, and kitchens.
Inspect and ensure all rooms are clean, stocked with supplies, and ready for use.
Set up and break down meeting meals.
Organize and distribute client kitchen supplies.
Maintain inventory control in pantries and order supplies as needed.
Provide limited reception coverage, including answering incoming telephone calls and routing them.
Greet and announce visitors in a friendly and professional manner.
Open and staff the reception desk briefly each morning.
Provide reception coverage for lunch, breaks, and for the receptionist's PTO.