Operational Support Specialist

Foundation Building Materials•,

1d•$30 - $35•Onsite

About The Position

The Operations Support Specialist is responsible for the oversight, optimization, and governance of operational systems and support processes that enable field operations, fleet technology, and safety compliance. This role exercises independent judgment in prioritizing operational needs, establishing system standards, and leading technology-related initiatives that directly impact operational effectiveness. Serving as a subject matter expert and system owner for key operational platforms, the Operations Support Specialist partners with internal stakeholders and external vendors to develop solutions, define best practices, and drive continuous improvement across operational processes.

Requirements

2+ years of experience in operations, logistics, operational systems, or administrative support with increasing responsibility
Proven ability to exercise independent judgment in managing priorities, systems, or processes impacting business operations
Hands-on experience with telematics or operational platforms such as Samsara, Trimble, or similar systems
Proficiency with ERP systems and standard business software (Excel, Outlook, reporting tools)
Strong written and verbal communication skills

Nice To Haves

Experience in construction, building materials, logistics, or wholesale distribution environments
Experience supporting or leading technology implementations or cross-functional initiatives
Familiarity with Zendesk or similar ticketing platforms

Responsibilities

Own and manage the operational support intake and prioritization framework for technical and service requests submitted through Zendesk, ensuring alignment with business priorities and service-level expectations
Establish standards for issue resolution, escalation, and communication with field and branch teams
Serve as the primary escalation point for complex operational system issues, determining resolution paths and vendor engagement
Serve as subject matter expert and system administrator for Samsara, Trimble, and related operational platforms
Oversee system accuracy, data integrity, and audit processes; identify risks and implement corrective actions
Partner with IT to evaluate, prioritize, and implement system enhancements, dashboards, and reporting tools
Design, develop, and oversee training programs for operational systems to promote consistent and compliant usage
Assess training effectiveness and system adoption, implementing improvements based on performance data
Evaluate new vendor features and lead internal testing, implementation, and training for approved solutions
Provide operational oversight of fleet technology platforms, including telematics, in-vehicle cameras, and mobile device management (MDM)
Define deployment standards, compliance requirements, and monitoring protocols
Coordinate with vendors and internal teams to plan implementations and resolve performance issues
Manage driver devices and MDM systems to ensure compliance and adoption
Provide real-time support for driver device issues
Lead and participate in cross-functional initiatives with Operations, IT, Safety, and Legal teams
Analyze operational data and trends to recommend process improvements that enhance efficiency and compliance
Prepare reports and insights to support operational decision-making and process updates
Perform other duties as assigned to support fleet and corporate objectives