Operational Support Specialist Manager

CACI•Austin, TX

5d•Onsite

About The Position

CACI delivers industry‑leading Signals Intelligence exploitation and Electronic Warfare (SIGINT/EW) solutions that empower the nation’s tactical warfighters through advanced, distributed networks of sensors, platforms, and mission‑critical technologies. We are expanding our operations leadership team with a forward‑thinking manager who is passionate about guiding high‑performance technical teams and shaping user‑centric capabilities that directly support the U.S. defense and intelligence communities.

Requirements

Active TS/SCI with polygraph required
BA/BS degree or equivalent experience , typically with 10+ years of related technical or military experience
Demonstrated leadership experience managing technical teams or operations support functions
Strong background in SIGINT, ISR operations , and associated military systems
Experience with Navy cryptologic systems such as SSEE INC E/F, BANSHEE, CCOP
Significant proficiency in Windows , Linux , and distributed systems
DoD 8570 IAT Level I certification (e.g., CompTIA NET+)
Ability to manage and prioritize tasks across multiple concurrent programs
Excellent communication, interpersonal, and decision‑making skills
Ability to travel 25%–50% , depending on mission needs

Nice To Haves

Prior experience as a cryptologic maintainer or collector, with advanced knowledge of Navy and Joint cryptologic platforms
Experience with Unmanned Aviation Systems and broader ISR platforms
Background configuring or operating DRT‑based equipment
Advanced Linux skills, including scripting (Bash/Python)
DoD 8570 IAT Level II certification (e.g., Security+)
Experience with POINTGUARD , GEOnet , or other CACI tactical mission systems

Responsibilities

Manage and mentor a team of operations support specialists responsible for technical troubleshooting, system readiness, customer support, and field operations.
Provide strategic direction for how CACI systems—including APERTURE, POINTGUARD, and GEOnet.
Ensuring systems are supported, trained, and optimized across customer environments.
Oversee customer support workflows , ensuring timely resolution of hardware and software issues while maintaining high standards of responsiveness and quality.
Coordinate and approve training plans , ensuring customers receive effective instruction (virtual, onsite, or classroom‑based) on CACI software capabilities.
Drive operational readiness across deployed systems by ensuring your team follows best practices in Linux‑based system maintenance, monitoring, troubleshooting, and configuration.
Lead cross‑functional engagement with development, security, program management, and support teams to align operational outcomes with program objectives.
Own the operational bug‑tracking cycle , ensuring issues are documented, tracked in JIRA, reviewed regularly, and communicated with actionable clarity.
Produce high‑level operational metrics, reports, and executive summaries for internal leadership and external stakeholders.
Guide testing and validation efforts for new operational builds, ensuring your team provides timely feedback on performance, reliability, and mission readiness.
Oversee after‑hours or surge operational support , ensuring appropriate coverage for critical missions.
Represent CACI during customer engagements , delivering briefings, demonstrations, and technical discussions at both tactical and executive levels.