Operational Support Senior Manager- Hybrid

Cigna Healthcare•Chicago, IL

2d•$112,200 - $187,000•Hybrid

About The Position

Accredo Health Group, Inc. seeks an Operational Support Senior Manager for the Chicago, IL location to plan, direct, and coordinate the overall operations of the Fusebox contract pricing management. This role involves overseeing a multi-vendor purchasing service, partnering with vendors, and developing strategic initiatives to enhance operational excellence, customer satisfaction, and financial oversight. The position also focuses on improving team performance through process streamlining, performance metrics, and fostering a collaborative environment. Additionally, it requires guiding contract pricing analysts, enhancing vendor partnerships, and improving order confirmation processes. The role includes leading new account setup and ensuring smooth transitions for new accounts.

Requirements

Bachelor’s degree in Business Administration, Human Resources, or related field and 3 years of experience in any supply chain management and support role.
Experience with Vendor pricing management.
Experience with Fusebox platform including contract pricing management, translating business needs into actionable Fusebox requirements, setting pricing control standards across account types, and guiding software enhancement with stakeholders including CEO validation.
Experience with Multi-vendor purchasing service orchestration including monitoring EDI transactions, troubleshooting complex purchasing cases, and Setting standards for order fulfillment, invoice-level pricing verification, and proprietary vendor relationship management.
Experience with End-to-end contract pricing and governance including establishing procedures and controls to ensure pricing accuracy across customers and purchase orders.
Experience with EDI 810 invoice discrepancy management including establishing procedures and controls to ensure pricing accuracy across customers and purchase orders.
Experience with Requirements engineering with tech teams in an agile environment including validating software requirements for pricing/contracts workflows and driving automation to minimize manual labor and increase security and efficiency.
Experience with Strategic supply chain initiative design and execution including crafting, evaluating, and implementing long horizon strategies focused on operational excellence, customer satisfaction, and closing vendor performance gaps while keeping in mind financial oversight outcomes.
Experience with Cross-functional team leadership at scale including leading direct and indirect teams, setting performance metrics, and coaching on complex issues.
Experience sorting through complex pricing and invoice datasets to diagnose root causes and design corrective solutions.
Experience building pricing controls, comparisons, and reconciliation models (vlookups/index match/pivot logic, audit trails) to support accuracy in day to day purchasing and billing.
Experience with Stakeholder navigation across vendors & accounts.
Experience providing scheduled coverage for order confirmation workflows to ensure smooth purchasing across time zones.
Experience with SLA/KPI design and behavioral alignment including defining performance metrics, measuring outcomes, and iterating processes to close gaps.
Experience with Customer financial oversight in supply chain context.
Experience with Vendor trend analysis & continuous improvement including detecting and addressing pricing discrepancy patterns with vendors.
Experience with Executive level communication & influence.
Experience with Programmatic collaboration rhythms.
Experience with Complex Healthcare Purchasing Platforms.

Responsibilities

Oversee the multi-vendor purchasing service.
Partner with different vendors to serve different needs for shared accounts and facilitate the onboarding process for different types of Fusebox accounts.
Develop and implement strategic initiatives, by crafting, evaluating, and implementing supply chain strategies and initiatives that align with long-term organizational objectives, focusing on operational excellence, customer satisfaction, and complete customer financial oversight.
Enhance team performance by streamlining existing processes, establishing and implementing performance metrics to drive behaviors, offering support and guidance on complex cases, providing constructive feedback, and fostering a collaborative environment.
Oversee contract and pricing management by guiding and supporting contract pricing analysts on multi-vendor pricing management, and by setting standards on pricing control and verification for different types of accounts.
Enhance partnerships with different vendors, as well as examine existing procedures on pricing management.
Guide and support the order confirmation analysts to improve overall account purchasing experiences by troubleshooting challenging cases, monitoring EDI file transactions, and setting standards for multi-vendor order fulfillments, invoice-specific pricing verification, and account proprietary vendor relationships management.
Lead new accounts’ pre-onboarding process by managing the initial Fusebox account setup.
Work with vendors to set up purchasing environments.
Ensure a smooth transition by coordinating resources, aligning expectations, and partnering with the account managers to provide ongoing support.