20650 - Operational Support Officer

Ministry of Justice•Lincoln, NE

5d•Onsite

About The Position

Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management. HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the judiciary and the legal profession. You will be adaptable, able to multi-task and effectively carry out a variety of duties, both office-based and in a court, which will include: Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes. Creating and updating records digitally, interpreting information required on a court file accurately. Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations Supporting the smooth running of court proceedings, preparing court /hearing rooms and ensuring court runs efficiently. When required, you will be an essential first point of contact for all the court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives.

Requirements

Strong customer service skills with the ability to work in a service-led customer-facing environment.
Good digital and administrative skills; with excellent attention to detail.
Effective communication and organisational skills.
Able to communicate confidently in person, over the telephone, digitally and in written communications.
Resilient and empathetic to be able to deal with sensitive information and situations.
A team player; able to work collaboratively and flexibly to deliver HMCTS objectives.

Responsibilities

Contribute to the overall operational, performance and service standard targets across your area of work.
Progress cases through the court/tribunal system.
Provide customer service and administrative support to functions within HMCTS.
Prepare papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
Create and update records digitally, interpreting information required on a court file accurately.
Communicate with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations.
Support the smooth running of court proceedings, preparing court /hearing rooms and ensuring court runs efficiently.
Act as an essential first point of contact for all court users, meeting members of the public, which may include vulnerable witnesses, and their legal representatives.

Benefits

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
Scheme to allow qualifying staff to buy or sell up to three days leave each year.
Additional paid time off for public holidays and 1 privilege day.
Choice of pension schemes.
Extensive range of training and development opportunities.
Opportunity to join employee-run networks.
Family Friendly policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.