Operational Support Coordinator (Greensboro, NC)

Robert Half • Greensboro, NC

3d • Hybrid

About The Position

Robert Half is seeking an Operational Support Coordinator to support in-person and remote talent solutions professionals who place candidates with client companies on a temporary or permanent basis. The Operational Support team supports Talent Solutions operations and helps candidates and clients throughout the hiring experience while ensuring adherence to company compliance guidelines.

The coordinator is a first point of contact for incoming calls from candidates and clients, provides administrative and operational support, and helps with office and records management. The role is based in Greensboro, North Carolina, and currently involves a combination of in-office and remote work, with the manager coordinating the schedule according to business needs. Technology is provided for remote and in-person work at a branch location.

Requirements

• At least 1 year of experience handling heavy phone traffic using multiple phone line systems.
• Working knowledge of database entry and reporting.
• Knowledge of Microsoft Office products.
• Strong interpersonal and communication skills.
• Experience building cross-department relationships.
• Ability to think critically and make quick decisions.
• Ability to adapt to an evolving organization.
• Ethical mindset.
• Desire to work collaboratively and learn new technologies.

Nice To Haves

• Naturally inquisitive approach and appreciation for diverse perspectives.
• Interest in a consultative, solution-oriented business.
• Passion for professional development and taking advantage of learning opportunities.
• Enjoyment of working in a results-oriented environment.

Responsibilities

• Answer and route multiple incoming phone lines.
• Greet candidates and clients in a professional, engaging manner.
• Manage inventory of office supplies, hardware, and equipment.
• Maintain the office calendar for meeting room availability and cleanliness when located in the office.
• Assist with data entry and records management.
• Assist with candidate resume parsing and data entry as needed.
• Communicate with candidates and clients to follow up on applicable forms and confirm appointments.
• Support talent solutions professionals and help ensure adherence to company compliance guidelines throughout the hiring experience.

Benefits

• Attractive compensation and benefits.
• Physical, mental, and financial wellness support.
• Hybrid working options.
• Industry-leading training programs and tailored career development.
• Investment in AI and other technology to enable success.
• Individual and team rewards and recognition.
• Potential in-country and worldwide career mobility.
• Medical, vision, dental, life, and disability insurance for eligible contract/temporary professionals.
• Company 401(k) plan available to eligible contract/temporary professionals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed