Operational Support Associate

Q - Center•St. Charles, IL

3h•Onsite

About The Position

At Q Center, we create exceptional experiences through seamless execution, operational excellence, and a commitment to service. As a full-service conference and event destination, our success depends on teamwork, flexibility, and attention to detail across every guest and meeting space. Behind every successful meeting is a team that keeps spaces ready, service areas organized, and operations moving throughout the day. Our Conference Services team works closely with Food & Beverage and other operational departments to ensure meeting and dining spaces are prepared to meet guest and client needs. If you enjoy hands-on work, hospitality, and being part of a team that keeps the operation running smoothly, this is a role where you can make an immediate impact.

Requirements

Dependable, service-oriented team member who works well in a fast-paced hospitality environment.
Organized, flexible, safety-conscious, and willing to support changing operational needs while maintaining a positive guest experience.
High school diploma or equivalent preferred.
Customer service experience; hospitality, restaurant, or hotel experience preferred.
Current Food Handler certification, or the ability to obtain certification as required.
Strong customer service and interpersonal communication skills.
Ability to communicate effectively with guests, managers, and team members.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Strong problem-solving and conflict-resolution skills.
Ability to work collaboratively in a team-oriented environment.
Professionalism and composure during busy service periods.
Initiative and the ability to anticipate guest and operational needs.
Ability to lift, carry, push, and pull up to 100 pounds occasionally and up to 50 pounds frequently.

Responsibilities

Provide professional, courteous, and attentive guest service in accordance with Q Center standards and service expectations.
Maintain a professional and welcoming presence in guest-facing areas.
Respond appropriately to guest questions and requests and direct guests to the appropriate department when additional assistance is needed.
Anticipate guest and operational needs and take initiative to address them when appropriate.
Maintain awareness of guest activity in meeting, public, and dining areas and respond appropriately to needs or concerns.
Complete timely room turns, resets, refreshes, setups, and breakdowns including tables, chairs, equipment, supplies, and other meeting amenities.
Read and follow Banquet Event Orders and room setup requirements to ensure meeting spaces are properly prepared.
Maintain cleanliness, organization, and overall presentation of meeting rooms, pre-function areas, and designated storage spaces.
Return equipment, tables, chairs, supplies, and other items to designated storage locations following room breakdowns.
Inspect meeting areas and report maintenance concerns, damaged equipment, or other operational issues to management.
Clear dining room tables promptly and efficiently during and following meal periods.
Remove used dishes, glassware, flatware, napkins, and other dining service items from guest tables and designated areas.
Support efficient dining room service flow through timely table maintenance and clearing.
Remove trash and recyclables from designated meeting, dining, and service areas.
Maintain compliance with Q Center policies, food safety standards, sanitation requirements, and workplace safety procedures.
Follow established procedures for the safe handling, transportation, setup, and storage of equipment and supplies.
Maintain awareness of fire exits, emergency procedures, and other applicable safety requirements.
Identify operational issues proactively and assist with solutions as appropriate.
Work collaboratively with team members and leadership to support smooth daily operations.
Participate in required meetings, trainings, and cross-training opportunities.
Assist with additional operational needs during peak periods, special events, and changing business demands.
Maintain effective communication and collaboration with team members across departments.
Perform additional duties and responsibilities as assigned.