Operational Support Analyst

University of Arkansas • Fayetteville, AR

1d • $25

About The Position

This position serves as the Operation Support Analyst on the Workday Operational Support team under Workday Support Services team. Reporting to the Manager of Operations Support, the Operational Support Analyst is responsible for assisting with the daily review and resolution of duplicate records, review tickets, help with research, verify documentation, and assist with campus-focused reports for duplicate record resolution, which serve as a precursor to the full queue. This position will also support operational and hygiene tasks as assigned by the Manager of Operational Support for tasks such as customer changes, org studio, unassigned tasks, and other duties as assigned. This is a part-time position with up to 20 hours of work per week, not exceeding 1500 hours per fiscal year.

Requirements

• 30 hours of undergrad degree work from an accredited institution of higher education
• 1 year of related experience
• Excellent written and verbal communication skills
• Strong attention to detail and ability to manage multiple tasks
• Proficient skills with excel, access database, or SAS
• Ability to think creatively while maintaining accuracy and attention to detail
• Ability to work independently from home and manage own time

Nice To Haves

• The educational equivalent of Bachelor’s degree from an accredited institution of higher education
• Experience managing technical requirements and large volumes of data

Responsibilities

• Assisting with the daily review and resolution of duplicate records
• Review tickets
• Help with research
• Verify documentation
• Assist with campus-focused reports for duplicate record resolution
• Support operational and hygiene tasks as assigned by the Manager of Operational Support for tasks such as customer changes, org studio, unassigned tasks, and other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed