Operational Risk Specialist

Justice Resource Institute•Needham, MA

49d•$75,000 - $90,000

About The Position

The Operational Risk Specialist is a dynamic leader responsible for organizational investigations, risk assessment, and treatment-based operational excellence across Justice Resource Institute (JRI). The role leads and supports investigations, operational functions, and risk mitigation strategies in alignment with JRI’s mission, vision, core values, strategic objectives, policies, and regulatory standards. Investigations may address treatment-related policy and regulatory violations and other incidents that violate JRI policies, and must be conducted with integrity, confidentiality, and impartiality. The specialist works closely with senior leadership, human resources, general counsel, divisional and site leaders, other departments, and external partners. The position supports JRI’s organizational risk mitigation initiatives, develops strategies to reduce safety risks, and evaluates operational processes and systems to improve the timeliness, efficiency, and effectiveness of compliance. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. The stated annual pay range is $75,000 to $90,000.

Requirements

Must be at least 21 years of age.
Bachelor’s degree in social work, psychiatry, business, finance, or a related field.
At least eight years of relevant industry experience, including at least five years in a leadership or senior management role.
Experience in investigations, operations, risk management, or a related field.
Strong understanding of applicable industry laws, regulations, and policies in Massachusetts, Connecticut, and Rhode Island.
Knowledge of the needs of the population served and of the interventions and treatments needed for that population.
Professional judgment and integrity to conduct fair, neutral, fact-based investigations involving sensitive and confidential matters while maintaining confidentiality and professionalism.
Demonstrated experience managing complex investigations, culture assessments, regulatory audits, and risk assessments.
Ability to think strategically and provide impartial, clear, actionable recommendations to senior management and site leadership.
Exceptional writing, communication, negotiation, and interpersonal skills, particularly in report writing and professional correspondence.
Strong ethical judgment and ability to work autonomously while handling confidential and sensitive information.
Proficient understanding and hands-on experience with Excel and data collection platforms.
Must undergo background checks and driving record assessments.

Nice To Haves

Master’s degree.

Responsibilities

Lead and support organizational investigations, operational functions, and risk mitigation strategies in alignment with JRI’s mission, vision, core values, strategic objectives, policies, and regulatory standards.
Participate in internal and external investigations concerning treatment-related policy and regulatory violations and incidents that violate JRI policies.
Conduct investigations with integrity and confidentiality.
Ensure compliance with JRI policies, licensing requirements, and applicable state legal regulations.
Participate in and support the execution of organizational risk mitigation strategies and initiatives.
Collaborate with senior leadership, human resources leaders, general counsel, divisional and site leaders, other departments, and external partners on investigative and operational needs.
Develop strategies aimed at reducing organizational safety risks.
Evaluate and support improvements to operational processes and systems to improve the timeliness, efficiency, and effectiveness of compliance.

Benefits

$2,000 bilingual bonus for new hires who fluently speak a language other than English and use it to serve clients.
Reimbursement for registration costs and annual fees for professional licenses required for work.
Blue Cross medical benefits.
Delta Dental benefits.
401(k) matching up to $800 per year.
Pension after five years of employment.
Tuition reimbursement of up to almost $4,000 per year.
Discounted tuition rates at select partner colleges and universities.
Wellness benefits, including employee engagement groups, self-care resources, and an Employee Assistance Program.
Up to 19 days of paid time off in the first year for full-time employees.