Operational Risk Manager - Platform Utilities and Infrastructure Analyst-VP

Citi • Getzville, NY

11d • $100,800 - $151,200 • Onsite

About The Position

The Operational Risk Manager supports enterprise operational risk management for Platform Utilities and Infrastructure. The role helps design and implement risk procedures and methodologies, independently assesses business risks against risk appetite, and works with business partners to understand risk profiles, strengthen controls, and monitor adherence. It reviews and challenges first-line mitigation strategies, analyzes data for emerging risks, provides reporting and recommendations to senior management, and leads improvements that strengthen operational risk practices and organizational resilience. The position also supports remediation in line with regulatory expectations and ensures risk management activities comply with internal policies, regulations, and industry standards.

The role requires effective partnership and influence across the organization while maintaining independence and the ability to challenge. It calls for sound judgment, integrity, adaptability, stakeholder engagement, and accountability for identifying, escalating, and managing risk. The position is based in an office setting in Getzville, New York; minimal travel may be needed, and office attendance may be required during projects. Minimal physical effort is required, although prolonged and intense concentration in front of a computer may be necessary.

Requirements

• 6–10 years of experience.
• Previous experience supporting risk management, compliance, governance, or controls-related roles.
• Deep understanding of operational risk concepts, methodologies, and tools.
• Familiarity with regulatory requirements related to operational risk management.
• Exposure to enterprise risk management frameworks and knowledge of risk reporting tools and techniques.
• Understanding of other risk types, such as credit, market, and liquidity risk.
• Experience working in a regulated industry, such as banking, finance, insurance, or healthcare.
• Ability to interact effectively at all levels, build strong organizational partnerships, and present complex information clearly to senior management and stakeholders.
• Ability to influence and build relationships with the first line while remaining independent and able to challenge effectively.
• Ability to adapt in dynamic environments while maintaining focus on risk management objectives.
• Strong stakeholder management skills, including the ability to understand drivers and overcome barriers.
• High integrity and professionalism, including appropriate handling of sensitive and confidential information.
• Analytical ability to understand complexity and analyze and interpret large volumes of data.
• Demonstrated ability to assess and manage competing priorities effectively.
• Bachelor's or university degree.

Nice To Haves

• Master's degree preferred.

Responsibilities

• Support the design and implementation of enterprise operational risk management procedures and methodologies, including their effective application within businesses.
• Independently assess business operational risks to ensure they remain within acceptable risk appetite.
• Collaborate with the business to understand risk profiles, assess operational risk exposure, integrate mitigation controls, and monitor adherence.
• Review and challenge the effectiveness of risk mitigation strategies and controls implemented by the first line of defense.
• Provide regular operational risk status reporting to senior management and stakeholders.
• Analyze data to identify trends and emerging risks and recommend timely ways to mitigate risk exposure.
• Lead initiatives to improve operational risk management practices and organizational resilience.
• Ensure operational risk management activities comply with internal policies, external regulations, and industry standards.
• Monitor industry best practices and regulatory changes, assess their impact, and advise the business.
• Support remediation efforts and deliver timely, effective outcomes against regulatory expectations.
• Escalate, identify, and manage potential risks; implement controls that support client experience and operational effectiveness.
• Promote collaboration, accountability, process improvement, and effective management of competing priorities.
• Apply sound ethical judgment, safeguard the firm's reputation and assets, and transparently escalate, manage, and report control issues.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level