Operational Resiliency Business Management, Executive Director

JPMorgan Chase & Co.•New York, NY

1d•$175,750 - $275,000

About The Position

This is a rare opportunity to shape and scale a newly created function at the center of how a global organization stays resilient, manages risk, and enables the future through technology. As an Operational Resiliency Business Management within Global Finance, you will sit at the intersection of strategy, execution, and senior leadership — turning complex priorities into real outcomes. If you thrive in ambiguity, love bringing structure to fast-moving work, and want visibility with senior leaders, this role is built for you. Come do the most important work of your career with us.

Requirements

Bachelor's degree file-name
10+ years of experience managing large-scale transformation initiatives
Proven ability to lead complex cross-functional initiatives and to engage, influence, and build relationships with senior executives, business leaders, and key stakeholders
Strong verbal and written communication skills, including the ability to simplify complex topics for senior audiences and drive decision making
Strong analytical, problem-solving, and project management skills, with experience tracking performance, risks, dependencies, and outcomes
High proficiency in developing executive materials, reporting, and data-driven insights
Comfortable working with ambiguity, managing competing priorities, and delivering results in a fast-paced environment

Nice To Haves

MBA or relevant advanced degree
Experience in financial services, strategy consulting, or technology — ideally in strategy, transformation, business management, chief operating office, or chief of staff roles
Knowledge of markets, payments, banking, operations, technology, or business management environments

Responsibilities

Serve as senior business manager and strategic advisor to the function's leader, helping shape strategy, operating model, governance structure, and the senior management agenda
Own the function's strategic book of work, translating priorities into clear delivery plans, milestones, dependencies, success measures, and executive-level reporting
Lead financial and resource management, including budgeting, forecasting, headcount governance, investment planning, expense discipline, and resource prioritization
Drive execution discipline across priority initiatives, ensuring delivery against scope, timeline, budget, and measurable business outcomes
Establish and manage the operating cadence, including leadership meetings, governance forums, quarterly planning, business reviews, action tracking, and escalation processes
Provide senior-level transparency on delivery health, including progress, adoption, benefits realization, financial performance, and decisions required
Develop executive-ready communications and decision materials, including strategy documents, business reviews, governance packs, decision papers, and audit-support materials
Support organizational effectiveness, including operating model design, capacity planning, location strategy, workforce planning, and change management
Define and track performance measures that demonstrate progress, value delivery, execution discipline, and sustainable outcomes
Lead strategic analyses and special projects for senior management, regulatory, audit, or control-related forums
Represent the function in senior forums, ensuring clear messaging, informed escalation, and alignment across stakeholders