Operational Key Account Representative

Röhlig Logistics•Atlanta, GA

3d•Onsite

About The Position

Röhlig USA is seeking an experienced, high-performing Operational Key Account Representative to join their growing team. This role involves creating tailor-made logistics solutions, focusing on imports and exports, air and sea freight. The company is a global, family-owned logistics provider with a strong reputation for reliability and trusted partnerships, emphasizing long-term relationships and high-quality service.

Requirements

High school graduate, some college preferred
Knowledge of related computer applications
Familiarity with all freight forwarding procedures & departments
Six years of industry-related experience required
Demonstrated supervisory experience
Strong customer services background
Clear communicator
Highly motivated and results driven
Outstanding people skills, customer driven
Able to handle complex problems
Works well under pressure and can multitask
Business savvy
Accountable
Decisive

Responsibilities

Coordinate operations of Imports & Exports, Air and Sea Departments.
Monitor workflows and manage resources to ensure timely and accurate accomplishment of operational processes.
Ensure speedy delivery of cargo to customers.
Ensure compliance with all regulations prescribed by USA Customs/IATA/TSA and other governing bodies.
Ensure support documentation is available and correct.
Oversee collection and deliveries on behalf of the client/agent as required.
Ensure registration of shipments.
Ensure accurate completion of airway bills/bills of lading.
Report to customs where relevant.
Ensure timely collection and delivery to carriers/consolidators/packing depots.
Invoice and collect freight, agency, and disbursements from clients.
Resolve accounting issues related to forwarding cost/payment, overseas invoicing, free domicile, etc.
Supply support documents & information of accounts on overdue payments.
Quote and record rates to clients and prospective clients and negotiate buying rates with airlines/shipping lines and subcontractors.
Deploy information about all contracts with customers and suppliers to all parties.
Manage allocated customers using established tools (e.g., Activity reports).
Achieve and exceed targets.
Trace orders and ensure that information affecting arrival and dispatch is communicated to customers (internally & externally) or their agents.
React in a timely manner while reviewing discrepancies for customers, monitor complaints and positive feedback, and keep records of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.