San Francisco - Operational Key Account Manager
About The Position
Serve as the primary point of contact for a portfolio of key freight forwarding and logistics accounts, ensuring day-to-day operational needs are met and service levels are consistently exceeded. Coordinate closely with internal teams (road, air, sea, and warehousing/logistics operations) to ensure seamless execution of shipments and value-added services for assigned accounts. Monitor account performance against KPIs and SLAs, proactively identifying and resolving operational issues before they impact the customer. Build and maintain strong, trust-based relationships with key clients, acting as their advocate internally while managing expectations around cost, capacity, and timelines. Identify opportunities to grow existing accounts through additional services, cross-selling, and process improvements that add measurable value for the customer. Prepare regular business reviews, reporting, and performance analyses for key accounts, translating data into actionable insights for both the customer and internal stakeholders. Support the onboarding of new accounts and the implementation of new lanes, services, or systems, ensuring a smooth transition into daily operations.
Requirements
- Primary point of contact for key freight forwarding and logistics accounts
- Ensure day-to-day operational needs are met and service levels are consistently exceeded
- Coordinate with internal teams (road, air, sea, warehousing/logistics operations)
- Monitor account performance against KPIs and SLAs
- Proactively identify and resolve operational issues
- Build and maintain strong, trust-based relationships with key clients
- Manage client expectations around cost, capacity, and timelines
- Identify opportunities to grow existing accounts
- Prepare business reviews, reporting, and performance analyses
- Support onboarding of new accounts and implementation of new lanes, services, or systems
Responsibilities
- Serve as the primary point of contact for a portfolio of key freight forwarding and logistics accounts, ensuring day-to-day operational needs are met and service levels are consistently exceeded
- Coordinate closely with internal teams (road, air, sea, and warehousing/logistics operations) to ensure seamless execution of shipments and value-added services for assigned accounts
- Monitor account performance against KPIs and SLAs, proactively identifying and resolving operational issues before they impact the customer
- Build and maintain strong, trust-based relationships with key clients, acting as their advocate internally while managing expectations around cost, capacity, and timelines
- Identify opportunities to grow existing accounts through additional services, cross-selling, and process improvements that add measurable value for the customer
- Prepare regular business reviews, reporting, and performance analyses for key accounts, translating data into actionable insights for both the customer and internal stakeholders
- Support the onboarding of new accounts and the implementation of new lanes, services, or systems, ensuring a smooth transition into daily operations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
