Operational Key Account Manager

DSV • South San Francisco, CA

4d • $80,000 - $95,000 • Onsite

About The Position

As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts in the transportation and logistics industry. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.

Requirements

• Bachelor's degree in business, logistics, supply chain management, or a related field
• 5+ years of experience in key account management in the transportation and logistics industry
• Experience with supply chain management, transportation, warehousing, and distribution
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Knowledge of transportation and logistics industry trends and best practices
• Proficient in Microsoft Office Suite and other relevant software
• Fluent in English (written and spoken)
• Proficient in Microsoft Office Suite and other relevant software

Nice To Haves

• Master's degree in business, logistics, supply chain management, or a related field
• Experience with international logistics and customs regulations
• Experience with sales and business development
• Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.

Responsibilities

• Manage and grow key accounts in the transportation and logistics industry
• Build and maintain strong relationships with clients
• Collaborate with internal teams to ensure client satisfaction and meet operational goals
• Oversee the operational aspects of client shipments, including transportation, warehousing, and distribution
• Develop and implement account strategies and plans
• Analyze account performance and identify opportunities for improvement
• Prepare and present reports to clients and internal teams

Benefits

• medical
• prescription
• dental
• vision
• life insurance
• flexible spending accounts (FSAs)
• health savings accounts (HSAs) (for eligible plans)
• short- and long-term disability coverage
• wellness resources
• Employee Assistance Program (EAP) services
• 401(k) plan
• company matching contributions of up to 5% to 401(k)
• various paid time off programs
• paid company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level