Operational Key Account Manager - Healthcare (NORTAM)
About The Position
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
Requirements
- Educational background (bachelor’s degree preferred, master’s degree advantageous)
- Specific logistics and or multi-national focus
- The role requires a skilled relationship management professional with proven track record (3+ years) in International Supply Chain and Logistics
- Experienced in commercial negotiations (3+ years)
- Skilled at leading a virtual team and be able to proactively work commercial issues internally as much as in front of the client.
- Network management experience (3+ years)
- Compliance understanding
- Mature judgment and decision-making
- Acute cultural and global awareness
- Emerging market experience
- Superior communication skills, both written and spoken
- Advanced presentation skills (concise & convincing)
Responsibilities
- Maintain & develop business with the assigned customer(s)
- Organize & Ensure follow up performance review (KPIs, Volumes, Action plan..)
- Drive regular workshops (internal/network + customer) to review processes, performance
- Best practice sharing for the nominated account(s) within CEVA network
- Prepare & participate to periodic business reviews (weekly, monthly, quarterly, annual..)
- Interact with customer to understand their demand / requirements
- Assist Global account Management during tender process
- Implement tenders with Implementation team + new projects
- Participate & elaborate to re-ingeenering : suggest new routings, optimization
- Link between customer & operational teams wwd(daily customer key contact)
- Resolution of complaints + investigation
- Liaise with purchasing department (cost optimization, new routings)
- Prepare technical & commercial proposals for new solutions (along with RAM)
- Reporting of successes, issues, lost opportunities with the related Global accounts
- Activities/Business reviews
- Dashboard implementation, Reporting + action plan
Benefits
- competitive Paid Time Off
- 401(k)
- health insurance
- employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands
- pet insurance
- multiple health plans(company contribution to health savings account)
- prescription, dental and vision coverage
- Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan
- Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan
- 401(k) with company match
- Flexible Paid Time Off programs including company paid holidays
- Tuition reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
