Operational Insights Manager

T-Mobile • Overland Park, KS

22h • $87,000 - $156,900 • Hybrid

About The Position

Operational Insights Manager Be Unstoppable with Us. At T-Mobile, we don’t just connect customers to America’s largest 5G network—we connect people to possibility. We’re a team of bold problem solvers, confident innovators, and customer champions who believe in shaking up the status quo. If you’re ready to use data to spark relevant change, you’ll thrive here. As an Operational Insights Manager, you’ll play a critical role in powering continuous improvement across our Operations organization. You’ll transform data into actionable insights that improve customer experience, streamline operations, and reduce cost to serve—all while influencing decisions at the executive level. This role is perfect for someone who thrives on solving complex problems, building cross-functional partnerships, and turning analysis into impact. Work Environment: Hybrid – 3 days per week in the office

Requirements

• Bachelor’s degree in a quantitative, business, or computer-related field (mathematics, statistics, econometrics, operations research, computer science, etc.)
• 7–10 years of related analyst experience, with proven success translating data into business impact
• SQL and database management (required)
• Advanced Microsoft Excel skills (required)
• Microsoft Access and PowerPoint expertise (required)
• Exceptional communication skills with the ability to influence executives
• Comfort navigating complex problems with creativity and independence
• Experience leading or guiding team initiatives
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Lead analysis projects from planning through execution, delivering clear, actionable recommendations
• Work with large, sophisticated data sets (Teradata, MS SQL Server) to mine, validate, cleanse, and model data
• Create executive-level presentations that distill complex findings into compelling insights
• Provide operational reporting and ongoing analytical support to key stakeholders
• Partner with cross-functional teams to identify opportunities that improve processes and enhance customer experience
• Drive continuous improvement initiatives, developing models and frameworks to measure and track results

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level