Senior Product Manager (Network Operational Health and Insights)

Palo Alto Networks • Santa Clara, CA

14d

About The Position

As a Senior Product Manager for Insights and Automation, you will define and execute the vision for our Proactive Operational Health product line. You will be responsible for a critical solution that ensures the operational health of customer deployments by automating troubleshooting and providing AI-driven remediation across our entire security portfolio. This role is pivotal in shaping how customers maintain and optimize their security infrastructure, from traditional network security to cutting-edge Cloud and AI solutions.

Requirements

• Bachelor's degree in a technical field or equivalent military experience.
• 5+ years of Product Management experience, preferably within enterprise security software or platforms.
• Deep domain expertise in network and security health management, NOC/SOC processes, and troubleshooting workflows in large-scale deployments.
• Strong technical understanding of SaaS and cloud application delivery lifecycle and processes.
• Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to diverse audiences.

Nice To Haves

• Direct experience with Palo Alto Networks products (e.g., NGFW, Panorama, Prisma Access, Prisma AIRS).
• Experience managing products focused on AIOps, ITOM/ITSM, or unified operational health across a broad platform.
• Proven experience driving the UX/UI design for products that consolidate complex operational health data and remediation workflows.
• Active Palo Alto Networks certification (e.g., PCNSE, PCSAE, PCCSE).

Responsibilities

• Define and champion the product vision, strategy, and roadmap for proactive operational health insights, troubleshooting, and AI-driven remediation solutions.
• Collaborate with cross-functional teams to identify and standardize solutions for common issue scenarios across the Palo Alto Networks platform, ensuring a consistent customer experience.
• Conduct in-depth customer and market research to deeply understand user workflows for operational health management and translate insights into product requirements.
• Own the end-to-end product lifecycle, including writing detailed product requirements (PRDs), defining user stories, and prioritizing features to solve customer problems.
• Partner with GTM teams (Marketing, Sales) to develop compelling messaging and strategies that articulate the value of unified operational health management.
• Drive execution by working closely with Engineering and UX teams, ensuring the timely and high-quality delivery of cross-platform features.
• Monitor and analyze key performance indicators (KPIs) related to product adoption, feature usage, and business impact to inform future roadmap decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level