Operational Excellence Specialist

Yancey Bros. Co.•Albany, GA

1d•Onsite

About The Position

Yancey Bros. Co. has been the authorized Caterpillar equipment dealer for Georgia since 1914, providing high-quality sales, parts, and service for heavy and compact construction equipment, as well as on-highway trucks. The Operational Excellence Specialist will lead key initiatives to improve the performance of the branches' parts operations, customer experience, and revenue growth for the Yancey Parts group. This role involves collaboration across Parts, Service, and Sales groups, developing and deploying management reporting packages to enhance operational performance, and engaging with CAT and other OEM representatives on parts business initiatives. A strong emphasis is placed on promoting a safe workplace and fostering a "Safety First" culture.

Requirements

Prior experience working in the heavy equipment, truck or automotive industry, specifically in parts or service
Prior leadership skills
Ability to work with and motivate a team
Bachelors degree from a four year college or university or related equivalent experience required
Possess the necessary problem-solving skills to meet the needs of our customers and employees
Excellent people skills with customer service experience
Customer Service management experience

Nice To Haves

Specific industry, project manager, or supply chain systems training desired

Responsibilities

Develop Parts growth strategies and customer experience plans
Design and implement customer relationship improvements (projects/programs)
Lead operational efficiency projects targeting the Yancey Parts and Service relationship
Provide SME knowledge of business products and value propositions of the Yancey Parts and Service division
Write business proposals and prepare project plans supporting Earth moving parts group program enhancements
Build relationships and negotiate with internal and external stakeholders of Programs
Identify, map, leverage business strengths and customer needs to support program development
Develop and deploy daily/weekly/monthly management reporting packages to support local branches to improve operational performance
Engage with CAT and other OEM representatives on parts business initiatives, i.e. CAT Parts Excellence program
Promote a safe workplace and develop a “Safety First” culture
Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner
Responsible for the identification, development and implementation plan of Branch performance improvement initiatives
Act as the primary liaison for CAT and other OEM representatives
Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed
Develop project plans supporting key initiatives in the EM division
Plan, enhance and develop financial reporting to better control Parts expenses
Monitor inventory levels to assure customer needs can be met on a timely basis
Assist in the development of revenue and profit goals, inventory requirements, and headcount requirements supporting EM Parts budget purposes
Lead required training supporting key initiatives
Become proficient in change management
Collaborate with Parts Sales teams strategies for promotions and products
Support and communicate regularly with the Sales Teams
Refine monthly Parts reporting tools with the goals of ease of use and transparency
Develop monitoring of key initiative performance post implementation
Become a “champion” of a process improvement culture
Participate in required safety program, and work in a safe manner
Additional duties as assigned by manager