Operational Excellence Manager, Large Enterprise

QAD, Inc. • Denver, CO

5h • $130,000 - $150,000 • Remote

About The Position

The Large Enterprise OpEx Coach is responsible for leading major Lean and cultural transformations across customers in the Food & Beverage, CPG, and General Manufacturing industries through the implementation of QAD Redzone software and expert-level coaching. This role requires a deep understanding of stakeholder dynamics and the ability to navigate and influence the complex political landscapes of Large Enterprises.
Coaches will build strategic relationships across various levels of the organization, from shop floor staff to frontline leaders, CI directors, and C-level executives. They will advocate for operational excellence initiatives by effectively communicating the value and impact of continuous improvement efforts. The Large Enterprise OpEx Coach works within highly autonomous teams led by a Coach Director and must possess practical experience delivering Continuous Improvement (CI) in multi-plant environments, embodying the philosophy of leading-through-doing.
In this position, the coach will focus on fostering collaboration among diverse stakeholders, ensuring alignment on goals and priorities, and creating a culture that embraces change and innovation. By leveraging their expertise, they will empower customers to achieve significant personal growth and tremendous productivity gains while advocating for the strategic importance of operational excellence within the organization.
Before applying, please read below:
This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually) throughout the United States. Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed. This role is not available for sponsorship. Must be authorized to work in the United States.

Requirements

• Ability to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager
• Proficient understanding in Change Management
• Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
• Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients
• Ability to develop/maintain strong relationships with clients and internal teams
• Excellent interpersonal and organizational skills
• Strong written and verbal communication skills
• Sound judgment and excellent assessment skills
• Ability to manage time effectively and to work in a high-paced, high-growth environment
• Ability to prioritize tasks within active projects to meet critical path deadlines
• Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
• Tech-friendly and comfortable communicating technical requirements about networking, wireless, and software information
• Able to learn software required to perform successfully in this position
• BA or BS – Relevant fields of study can include but are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management
• Senior Operations Leadership experience in manufacturing environments
• 1+ years of multi-site or Large Enterprise experience required
• 1-3 years of experience in Lean tools and project management application in a Continuous Improvement environment; proven application experience with Lean and Six Sigma tools (i.e., VSM, Line Balancing, SMED, Fishbone, 5 Why’s, Root Cause Analysis, etc.).

Nice To Haves

• Bilingual in English and Spanish preferred, but not required.
• Programmable Logic Controller (PLC) experience and familiarity is desired, but not required

Responsibilities

• Oversees and coaches 5-7 customers at a time
• Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments
• Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
• Tracks performance data and customer uplifts throughout the deployment
• Leads process improvement and kaizen activities for customers
• Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
• Facilitates remote weekly customer progress meetings
• Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
• Manages project schedules with customers
• Provides Success Assessments upon project completion
• Delivers executive overviews and provides customers with information related to all Redzone programs
• Troubleshoots customer technical issues as needed
• Supports customer identification of next steps in their Redzone journey
• Other duties as assigned

Benefits

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or Hierarchy.
• Compensation packages based on experience and desired skill set
• U.S. benefits package includes medical, dental and ,vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid time off, parental leave, flexible spending accounts and employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level