Operational Excellence Manager

Entyre Inc•Boston, MA

About The Position

Entyre is building the fastest-growing elderly care company in the world. We exist to make it dramatically easier for families to get care when they need it most. We’re scaling quickly across the U.S., launching new markets and building durable operations. This is a company built for speed, execution, and real-world impact — and we’re looking for operators who want to build the systems that make that scale possible. The Operational Excellence Manager is one of the most operationally critical seats at Entyre. This is not a “process documentation” role. You will travel across our markets to challenge, analyze, and improve local operations — working directly with General Managers and teams to strengthen execution. Your mandate is simple: find inefficiencies, hidden risks, and failure points in how we operate — and eliminate them. You will go to the source of operations (Gemba), observing how work actually happens on the ground and dissecting processes down to the smallest detail, even when they appear to function. This role requires a Six Sigma–style mindset: structured problem solving, root cause analysis, and measurable improvements in key operational input metrics. You will operate under high time pressure, helping markets improve performance quickly while building processes that scale. Beyond improving local operations, you will help ensure leaders across states apply the same working style, operating standards, and execution discipline. This role reports directly to the COO.

Requirements

Experience in operations, consulting, engineering, analytics, or other roles requiring deep process analysis and structured problem solving.
Bachelor’s degree required (preferably in science, technology, mathematics, or engineering).
Strong analytical and systems mindset — you enjoy breaking complex systems down to their smallest components.
High attention to detail and willingness to investigate operational problems down to the final step of a process.
Experience applying operational improvement methods such as Lean or Six Sigma is strongly preferred.
Comfort operating under high time pressure in dynamic environments.
Strong interpersonal presence and willingness to challenge existing practices while working constructively with teams.
High ownership mentality — you identify problems, drive solutions, and ensure execution happens.
Comfort operating in a fast-paced startup environment where priorities shift quickly.
Willingness to travel extensively across Entyre markets (4 days per week) to work directly with local teams.

Responsibilities

Travel across Entyre markets to evaluate operations and partner with General Managers to improve execution and operational performance.
Apply a Gemba approach by observing operations directly on the ground to understand how work is actually performed.
Analyze operational workflows to identify inefficiencies, bottlenecks, quality issues, and hidden risks.
Improve the input metrics that drive market performance by strengthening operational processes and execution discipline.
Apply structured problem-solving methods (e.g., Lean or Six Sigma approaches) to identify root causes and implement durable fixes.
Challenge existing practices and pressure-test processes continuously, even when they appear to work.
Operate with urgency at all times, stepping directly into workflows to improve execution and raise performance.
Design and implement improved workflows, standards, and controls that increase reliability, speed, and scalability.
Transfer proven operational methods and best practices across markets to raise performance company-wide.
Build operational dashboards and metrics that provide visibility into process performance and drive accountability.