Operational Excellence Manager

Corpay • Brentwood, TN

20h • Remote

About The Position

Corpay is looking for an Operational Excellence Manager to join the Payables Operations team. This is an individual contributor role focused on driving process improvement and quality initiatives across Corpay’s operational functions — including customer onboarding, vendor support, vendor enrollment, and customer implementations. The ideal candidate brings a consultative mindset: conducting discovery, diagnosing root causes, recommending solutions, and leading those solutions through full implementation. This person will work cross-functionally with Operations, Product Management, Finance, and Technical Support to deliver measurable results against baseline KPIs.

Requirements

• Bachelor’s degree required.
• 5–7 years of experience in process improvement, operational excellence, or quality management.
• Lean Six Sigma Black Belt certification required.
• Proven ability to lead complex, cross-functional, and transformative projects from discovery through implementation.
• Data-driven mindset with experience establishing baseline metrics, setting improvement targets, and measuring outcomes.
• Strong analytical and problem-solving skills; skilled in root cause analysis, data analysis, and drawing actionable conclusions.
• Excellent communication skills with the ability to present complex topics to leadership at all levels.
• Proven ability to influence without authority across teams, functions, and organizational levels.
• Proficiency with Microsoft Office suite required.

Nice To Haves

• PMP certification preferred with a demonstrated track record of successful project delivery.
• Experience with workflow automation tooling highly desired.
• Proficiency with Salesforce highly desired.
• Background in finance, payments, or fintech a plus.

Responsibilities

• Identifying and prioritizing process improvement projects across operational functions including customer onboarding, vendor support, vendor enrollment, and customer implementations.
• Conducting discovery sessions and current-state analysis to diagnose root causes of inefficiencies and quality gaps.
• Developing recommendations and leading projects from initiation through full implementation, ensuring measurable outcomes against established baseline metrics.
• Creating and maintaining a business-specific quality management framework, including standards, controls, and metrics.
• Defining and executing user acceptance testing (UAT) for large, complex cross-functional projects in partnership with IT.
• Investigating and addressing customer complaints related to quality and customer experience.
• Developing and delivering training and communication materials to support process adoption across impacted teams.
• Monitoring and reporting on KPIs post-implementation to validate the success of completed projects.
• Working cross-functionally with Operations, Product Management, Finance, and Technical Support to deliver holistic, sustainable solutions.

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level