Operational Excellence Analyst

Toyota Motor Corporation

2d • CA$74,500 - CA$94,000 • Hybrid

About The Position

Toyota Financial Services (TFS) is offering a permanent position for an Operational Excellence Analyst within the Business Innovation Department. The Analyst is responsible for supporting continuous improvement initiatives across the enterprise by collaborating with cross-functional teams to identify issues, document end-to-end processes, conduct data analysis, and develop effective countermeasures that enhance quality, efficiency, and customer satisfaction. This role contributes significantly to building organizational capability, establishing standard work protocols, and fostering a culture of kaizen in alignment with Toyota Way principles. The Operational Excellence Analyst reports to the Manager of Business Innovation and will be based at the Markham Head Office.

Requirements

• Degree in Business, Engineering, Operations, Data Analytics, or a related field.
• 5+ years of experience leading operational excellence, continuous improvement, or business process transformation with a strong track record of measurable results.
• Strong organizational skills with a proactive approach to managing multiple priorities.
• Ability to work with various partners, vendors and stakeholders to build alignment and consensus on key initiatives
• Demonstrated ability to design and implement process controls, operating mechanisms, and benefit tracking that link to financial and customer outcomes.
• Excellent interpersonal, verbal, and written communication skills with both technical and non-technical stakeholders.
• Collaborative, flexible, and proactive with an ability to work independently and a strong desire to learn
• Ability to work flexible hours and in-office minimum three days a week

Responsibilities

• Lead cross functional project teams to identify problems, map processes, analyze data, and develop and implement solutions that address root causes
• Apply Toyota Way methodologies including TPS, TBP, to support structured problem solving, standardization of work, and visual process mapping
• Connect improvement opportunities that exist between departments as part of the broader TFS value stream
• Support end to end process improvement across operations, technology, and customer facing teams
• Facilitate workshops/training on Toyota Way methodologies (ex. TPS, TBP, JKK)
• Sustain and continuously improve the Operational Excellence Engagement Framework and SharePoint Site
• Enable consistent use of OE tools, templates, and practices across the organization
• Support planning and execution of kaizen events, workshops, and improvement cycles; including the annual regional Kaizen competition.
• Create strategies, frameworks, and learning assets that support operational excellence and transformation priorities

Benefits

• Competitive salary including bonus
• Health and dental benefits effective immediately
• Company pension plan with matched contribution
• Associate vehicle discount program
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Fitness reimbursement
• Competitive time off benefits
• Great company culture-Respect for people and continuous improvement is at our core
• Hybrid work environment (based on role requirements)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level