Operational Effectiveness and Process Improvement Analyst

Guardian Pharmacy Services Management•Kernersville, NC

15h

About The Position

Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Southern Pharmacy Services, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Kernersville, North Carolina . Why Southern Pharmacy Services? We’re reimagining medication management and transforming care. Who We Are and What We’re About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. Position Summary The Continuous Improvement Analyst is responsible for leading continuous improvement initiatives within pharmacy operations. This role focuses on identifying, developing, and implementing process improvements that enhance efficiency, productivity, and overall operational performance. The ideal candidate is highly analytical, collaborative, and comfortable working in a fast-paced, data-driven environment.

Requirements

2–5 years of related professional experience.
Proficiency in SQL.
Experience with continuous process improvement methodologies, including Lean principles and tools.
Advanced computer skills; experience with Excel and Microsoft Power Platform (Power Pivot, Power View) preferred.
Strong analytical and problem-solving skills with keen attention to detail and accuracy.
Ability to work independently, manage multiple priorities, and meet strict deadlines.
Strong interpersonal and communication skills, with the ability to collaborate effectively across departments.
Proven ability to function effectively both independently and as part of a project team.
Ability to thrive in a fast-paced, team-oriented environment.
Work Ethic & Integrity: Demonstrates a strong internal drive to excel and aligns with company values and philosophy.
Leadership: Ability to lead project teams to deadlines while fostering a collaborative, team-focused environment.
Relationship-Driven: Skilled at building strong relationships and serving as a trusted advisor to business partners.
Strategic Thinking & Planning: Ability to think proactively, plan effectively, and manage time efficiently.
Problem Solving: Capable of analyzing issues and developing solutions at both strategic and functional levels.
Team Orientation: Works collaboratively and effectively with colleagues across all levels of the organization.

Responsibilities

Lead continuous improvement efforts by identifying opportunities to optimize pharmacy workflows and operational efficiency.
Collect, analyze, and interpret operational data to identify inefficiencies, bottlenecks, and areas for improvement.
Develop, evaluate, and implement solutions to improve workflow efficiency and productivity.
Collaborate cross-functionally to gain alignment, support, and approval for system and process changes from key stakeholders.
Conduct training sessions and provide ongoing support for newly implemented processes, tools, or technologies.
Deliver timely and accurate ad-hoc analyses and reports to support informed business decisions and daily operational needs.
Develop and maintain dashboards and reports to monitor and improve workflow across all areas of operations.
Perform other related duties and responsibilities as assigned.