Operational Effectiveness and Process Improvement Analyst

Guardian Pharmacy • Kernersville, NC

1d

About The Position

The Continuous Improvement Analyst is responsible for leading continuous improvement initiatives within pharmacy operations. This role focuses on identifying, developing, and implementing process improvements that enhance efficiency, productivity, and overall operational performance. The ideal candidate is highly analytical, collaborative, and comfortable working in a fast-paced, data-driven environment.

Requirements

• Bachelor’s degree required.
• 2–5 years of related professional experience.
• Proficiency in SQL.
• Experience with continuous process improvement methodologies, including Lean principles and tools.
• Advanced computer skills; experience with Excel and Microsoft Power Platform (Power Pivot, Power View) preferred.
• Strong analytical and problem-solving skills with keen attention to detail and accuracy.
• Ability to work independently, manage multiple priorities, and meet strict deadlines.
• Strong interpersonal and communication skills, with the ability to collaborate effectively across departments.
• Proven ability to function effectively both independently and as part of a project team.
• Ability to thrive in a fast-paced, team-oriented environment.
• Work Ethic & Integrity: Demonstrates a strong internal drive to excel and aligns with company values and philosophy.
• Leadership: Ability to lead project teams to deadlines while fostering a collaborative, team-focused environment.
• Relationship-Driven: Skilled at building strong relationships and serving as a trusted advisor to business partners.
• Strategic Thinking & Planning: Ability to think proactively, plan effectively, and manage time efficiently.
• Problem Solving: Capable of analyzing issues and developing solutions at both strategic and functional levels.
• Team Orientation: Works collaboratively and effectively with colleagues across all levels of the organization.

Responsibilities

• Lead continuous improvement efforts by identifying opportunities to optimize pharmacy workflows and operational efficiency.
• Collect, analyze, and interpret operational data to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop, evaluate, and implement solutions to improve workflow efficiency and productivity.
• Collaborate cross-functionally to gain alignment, support, and approval for system and process changes from key stakeholders.
• Conduct training sessions and provide ongoing support for newly implemented processes, tools, or technologies.
• Deliver timely and accurate ad-hoc analyses and reports to support informed business decisions and daily operational needs.
• Develop and maintain dashboards and reports to monitor and improve workflow across all areas of operations.
• Perform other related duties and responsibilities as assigned.

Benefits

• Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”
• Compensation & Financial Competitive pay 401(k) with company match
• Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only) Medical, Dental and Vision Health Savings Accounts and Flexible Spending Accounts Company-paid Basic Life and Accidental Death & Dismemberment Company-paid Long-Term Disability and optional Short-Term Disability Voluntary Employee and Dependent Life, Accident and Critical Illness Dependent Care Flexible Spending Accounts
• Wellbeing Employee Assistance Program (EAP) Guardian Angels (Employee assistance fund)
• Time Off Paid holidays and sick days Generous vacation benefits based on years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level