QSV Lead

Accenture Federal Services•Washington, DC

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! We are seeking an experienced Operational Deployment Lead to support a large‑scale, multi‑site Electronic Health Record (EHR) system implementation. This role is responsible for driving operational readiness across all phases of deployment—pre‑deployment planning, go‑live execution, and post‑deployment optimization.

Requirements

U.S. Citizenship.
Prior project management experience supporting complex, multi‑stakeholder initiatives.

Nice To Haves

Experience with Healthcare IT or prior EHR system deployment activities.
Demonstrated expertise within a relevant workstream domain (e.g., operations, training, technical readiness, clinical engagement).
Familiarity with clinical workflows and healthcare operational environments.
Experience working with clients or cultures aligned with military, service‑oriented, or mission‑driven organizations.

Responsibilities

Lead and manage operational support for a large, multi‑site EHR deployment, ensuring alignment with project goals, timelines, and budget parameters.
Serve as the primary point of contact for the assigned workstream, facilitating planning, progress tracking, issue escalation, and risk mitigation.
Coordinate activities across technical teams, clinical stakeholders, site leadership, and senior management to maintain integrated delivery and execution.
Oversee deployment lifecycle activities including readiness assessments, cutover planning, command‑center support, and stabilization efforts.
Communicate routinely with key stakeholders to provide updates, highlight challenges, and drive forward momentum on deliverables.
Build and maintain trusted, productive relationships across client teams, vendor groups, and internal program partners.
Develop a deep understanding of client workflows, processes, and organizational practices to ensure alignment of deployment activities.
Prepare and contribute to high‑quality deliverables such as data analyses, slide decks, written summaries, and other materials used for decision‑making.
Lead and support QSV Watch Officers during deployment and post‑go‑live phases.
Document and escalate patient‑safety issues through established channels to support timely investigation and resolution.
Coordinate triage activities, including events, forums, and incident management workflows, ensuring adherence to established processes and communication pathways.