Operational Customer Excellence Professional - Miami, FL

CMA CGM•Miami Fl, FL

4d•Onsite

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Requirements

International Freight Forwarding (knowledge in Supply Chain and/or Logistics will be a plus)
Minimum of 3 to 5 yrs experience in the flow management / control tower / IFF contract operations management / key accounts
Very good knowledge of freight forwarding operations and processes
Good command of Microsoft Office tools (Excel, Power Point)
Analytical, objective, optimistic, self-motivated to resist constant stress or negative atmosphere
Must have logical, approachable interpersonal skills, listening to feedback is utmost important

Nice To Haves

knowledge in Supply Chain and/or Logistics

Responsibilities

Capture and provide End to End real time enhanced visibility as predictive decision making that is aligned to customers’ strategic objectives and optimization
Continuous improvement and value adding services to provide greater customer satisfaction
Position to become our customers’ partner of choice
Help with quotes when needed
Assist operations when they are having issues
Consistently monitor emails and responds in a timely and professional manner to Customers and CEVA network in order to provide full visibility to Customers
Responsible and familiarized with track & trace systems (LINK)
Continuous update through communications on current status from CEVA network, international carriers and sub-contractors, troubleshooting any irregularities and well prepared to construct information flows smoothly and timely to Customers
Proactively alert CEVA network and Customers in the event of any service deviation from standard transport mapping
Ensure that contractual rates and agreed plans are closely followed and aligned at all times with Customers’ expectations
Work closely with COS / OPS Manager / Sales Manager in preparing business reviews materials on periodic basis (monthly & quarterly)
Lead periodic conference calls with Customers Control Tower, 4PL or Key Contacts in reviewing the Dashboard Reports and time critical shipments
Active Participation in Business Reviews together with OPS Manager and Sales Manager to present our contractual performance and identify common service issues
With support of peers, able to relate to customer in transposing recurrence service issues (through the monthly performance analysis) into any improvement level that could value add to next KPI performance
Able to work on alternative solutions in the event of any deviations that may be at geographical level (e.g. shipping lines routing adjustments like blank sailings to several ports may create some or additional opportunities for switching to airfreight mode and to be well informed about any capacity surge)
Identify, evaluate and adequately define any potential risk of circumstances to mitigate any severe delays, deviations or financial loss to Customers by proactively informing them
Adapt quick and flexible ideas to transfer the risk management into alternative solutions to ensure any service disruption could be recovered smoothly
Prepare to outline back up planning (BCP) with CEVA network to assure Customers of their activities at minimal disruption or adjustment
Support in preparing back-up solution pricing at cost (for internal record) and selling (with reasonable bracket of margin for customer) in any state of force majeure or highly risked shipments that could be aligned to all customers in similar situation

Benefits

Competitive Paid Time Off
401(k)
health insurance
employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
pet insurance
multiple health plans(company contribution to health savings account)
prescription, dental and vision coverage
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan
401(k) with company match
Flexible Paid Time Off programs including company paid holidays
Tuition reimbursement program