Operational Coordinator - Safety Codes

City of Edmonton • Edmonton, AB

7d • CA$63,973 - CA$80,355 • Hybrid

About The Position

Ready to bring your strategic expertise to a team that shapes our city’s growth? As the Operational Coordinator within our Safety Codes Permits and Inspections (SCPI) section, you will do much more than keep projects on track; you will drive operational excellence. Reporting to the General Supervisor of Compliance, Learning and Innovation, this role is a central hub for business continuity, continuous improvement, and change management. Leveraging your strengths in critical thinking and strategy development, you will advise leadership and collaborate with section teams to turn ideas into actionable plans. From navigating complex issues to overseeing document and budget management, your work directly ensures our operational commitments, training programs, and recruitment goals are successfully met. If you are an analytical, collaborative coordinator who thrives in a fast-paced environment, this is your opportunity to make a lasting impact.

Requirements

• High School Diploma including business subjects with emphasis on general office practices, or completion of an appropriate certificate program from an approved business school/college
• Minimum of five (5) years of progressively responsible and diversified office experience
• Minimum of two (2) years of experience in the supervision or coordination of a clerical support unit
• Exceptional multi-tasking, project management, and organizational talents to meet tight deadlines while maintaining strict attention to detail
• Proficiency in navigating large databases and software programs including Google Suite, MS Office, POSSE, Org Plus, Asana, Appsheet, and Taleo
• Autonomy to execute independent decisions within established policies while fostering a strong team environment
• Adaptability to prioritize high volumes of shifting tasks in response to urgent section needs
• Ability to receive and action feedback and direction from senior staff
• Experience supporting community initiatives, public engagement, and committee development, with a proven ability to design respectful approaches that maximize inclusion and community participation
• Advanced communication, writing, research, and facilitation skills to deliver presentations and clear analytical reports
• Familiarity with the Safety Codes Act, Safety Codes Officer certification, Quality Management Plan (QMP), and Occupational Health and Safety (OH&S) legislation
• Superior interpersonal skills and social intelligence to build collaborative relationships with diverse community partners
• Negotiation skills to navigate shared responsibilities with internal teams and external collaborators
• Strong political, financial, and community acumen to manage sensitive operational scenarios
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion
• Applicants may be tested
• Hire is dependent upon a Police Information Check satisfactory to the City of Edmonton, and there may be a cost associated with this requirement
• Candidates are required to hold a valid Alberta Class 5 driver’s license (or provincial equivalent) or higher. Candidates will be required to arrange their own transportation and, where appropriate, will be reimbursed in accordance with City of Edmonton policy. This may require the candidate to obtain business-use auto insurance

Nice To Haves

• Leadership and project management experience within a public sector environment

Responsibilities

• Lead the Safety Codes Officer (SCO) Rotation Management Project, tracking progress, training requirements, and future placements based on certification credentials.
• Maintain complex section registries and records, including Safety Codes Council certifications, Designation of Powers, and mandatory City training compliance.
• Collaborate across teams to refresh, amend, and maintain the accuracy of 311 script documentation throughout the year, applying risk mitigation strategies to resolve operational disruptions and ensure service consistency.
• Facilitate collaborative meetings, manage section documentation, and coordinate training and technology needs to serve as a central resource for operational continuity.
• Serve as a central leader for the clerical network, fostering consistent processes and ensuring operational alignment across the section.
• Coordinate the clerical team across the section, assigning tasks and facilitating regular meetings to ensure team alignment.
• Provide administrative guidance, task assignment, and coverage coordination for the clerk network across the section.
• Build and maintain collaborative relationships across City departments and with external city-building partners to foster trust, share key updates, and keep shared initiatives moving forward.
• Manage the position allocation process, tracking recruitment requests (RAFs), workbooks, and position descriptions to ensure accurate reporting structures.
• Draft advanced administrative materials, including memos, ombudsman inquiry responses, performance audit reports, and section newsletter articles.
• Perform key administrative tasks within Document Management Systems (DMS) and support databases, ensuring metadata integrity and coordinating document lifecycles.
• Prioritize and execute administrative tasks and project assignments from leaders within the Compliance, Learning and Innovation (CLI) team, the Section Director, and the Section Coordinator.
• Monitor project milestones and send proactive reminders to team members to ensure deadlines are met.

Benefits

• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance
• This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52
• Learn more about our benefits https://bit.ly/COEbenefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED