Operational Controls Analyst (On-site)

Servicing•Greenville, SC

6d•Onsite

About The Position

The Operational Controls Analyst is responsible for executing the Company’s key risk programs that ensure it is in compliance with company policies, procedures, and all applicable laws, rules, regulations. Compliance regulations include agency and investor requirements, that may include reviewing and researching loan files.

Requirements

High school diploma or equivalent, required.
3+ years’ experience in mortgage servicing.
Prior experience with various mortgage operations applications.
Strong Microsoft Office skills to include MS Word, Excel & PowerPoint
Strong working knowledge of SQL/data systems, and mortgage servicing systems.
Knowledge of FHA, VA, USDA, FNMA and FHLMC policies and guidelines.
Knowledge of mortgage loan processing, compliance, investor products or loan servicing
Strong interpersonal, oral, and written communication skills
Excellent customer service orientation.
Ability to multi-task, effectively prioritize tasks and responsibilities, effective time management.
Strong analytical skills: effective decision-making skills with the ability to appropriately exercise independent judgment and escalate quickly where needed.
Strong quality orientation with an attention to detail and accuracy.
Ability to work independently, as well as effectively function as a member of the Business Controls Team.
Accountability; strong work ethic.
Integrity, ability to maintain and work with confidential information.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Nice To Haves

Bachelor’s degree, preferred.

Responsibilities

Assist in the preparation of Monthly Reports which track and monitor material, moderate, and recurring exceptions identified during the reviews.
Deliver feedback on any necessary revisions/updates to policies and procedures.
Gather LOB requirements, develop standard test scripts within internal systems, and UAT, as applicable.
Manage monthly vendor scorecard oversight.
Effectively present information/respond to questions from managers, clients, customers, and public.
Conduct reviews on loans requested by investors, agencies, insurers, or warehouse lenders.
Analyze results from loan reviews and identify trends, either in loan quality or personnel.
Escalate any loan concerns to management and provide all necessary justification/documentation.
Serve as occasional delegate to more senior members of the team.
Ability to effectively and accurately convey information to others.
Performs related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)