Operational Accounting Assoc Manager

PepsiCo•Plano, TX

19h

About The Position

The Operational Accounting Associate Manager is responsible for driving service delivery excellence, operational performance, and process optimization across Accounts Receivable (AR) activities. This role partners with cross-functional stakeholders and third-party providers (BPO) to deliver high-quality financial services, ensure SLA adherence, and generate actionable insights that improve business outcomes. The main purpose of this position is to support and provide high visibility to BPO service delivery performance through trend analysis, risk management, issue resolution, escalation management, and capability growth—delivered with high quality, transparency, and consistency. In this role, you will support and monitor Accounts Receivable activities for Pepsi North America and must demonstrate strong consulting skills and agility to handle multiple priorities. This position also plays a critical role in supporting transformation initiatives, enhancing data-driven decision-making, and strengthening team capabilities through analytics, process improvement, and stakeholder collaboration.

Requirements

Bachelor’s degree in Finance, Business, or related field (or equivalent experience)
Progressive experience in Accounts Receivable, Collections, or Credit & Collections environments
Experience managing both direct teams and third-party/vendor teams
Strong understanding of AR processes, collections strategies, and dispute management
Advanced analytical skills with ability to interpret aging reports and identify key drivers
Proficiency in Excel and financial reporting tools
Proven ability to lead through others, including indirect vendor teams
Strong problem-solving and decision-making capabilities
Effective communicator with ability to influence cross-functional stakeholders
Ability to manage multiple priorities and drive results in a fast-paced environment
Demonstrated leadership in driving accountability and operational improvements

Responsibilities

Drive portfolio collections performance to reduce aging and improve DSO
Analyze aging and portfolio trends to identify risks and prioritize actions
Set and monitor collection strategies based on behavior, payment patterns, and risk
Partner with Sales and Field teams to resolve aged receivables and delinquent accounts
Define and enforce resolution processes
Identify recurring issues and implement corrective actions
Serve as the escalation point for complex AR issues across internal and third-party teams
Facilitate cross-functional resolution of business-critical exceptions
Oversee third-party teams to meet service expectations and performance targets
Track vendor performance through KPIs, scorecards, and reviews
Ensure effective escalations, issue tracking, and timely resolution across vendor teams
Partner with vendors to improve processes, standardization, and execution
Lead, coach, and develop 4 direct reports to drive collections and resolution execution
Set expectations and drive accountability for aging, cycle time, and cash collections
Build capability in root cause analysis, negotiation, and issue management
Foster a high-performance culture of ownership, improvement, and results
Provide leadership with insights on portfolio health, aging, and payment behavior
Use data to improve collections effectiveness and reduce disputes
Deliver reporting and insights that support decisions and financial goals
Identify process gaps driving disputes, delays, and cash flow issues
Improve processes to reduce exceptions and speed resolution
Support automation and system enhancements to improve effectiveness and visibility
Promote best practices to improve cash flow, reduce deductions, and increase productivity
Act as the liaison across Finance, Sales, Field teams, and third-party partners
Influence stakeholders to accelerate collections, resolve disputes, and improve payment behavior
Communicate portfolio risks, resolution status, and key actions to leadership