Operation Manager

BACK OF HOUSE SOLUTIONS LLC•Koloa, HI

About The Position

BOH Concepts is one of the leading outsourced service providers for many luxury resorts. We are committed to reinventing Hospitality Solutions with a diverse workforce. BOH Concepts is ready to welcome you to our growing team to help service our clients at high-end hotels and resorts. Join our team today! Operations manager Responsibilities The responsibilities include assisting in overseeing any department in the Operations Division. This can include guest services, housekeeping, laundry, and overnight cleaners. Duties may also include training, staff development, and scheduling. The position ensures Hotel Operations meet the brand’s standards, target customer needs, ensures employee satisfaction, focuses on growing revenues, and maximize financial performance. Works closely with the BOH Concepts staff to ensure that job performance meet or exceed the needs and expectations of the hotels' customers. Demonstrates and communicates key drivers of guest satisfaction for the hotel customers and BOH Concepts. Analyzes service issues and identifies trends. Makes and executes the necessary decisions to keep the property moving forward toward the achievement of goals. Works with the hotel management team to develop an operational strategy that is aligned with the brand’s business strategy. Leading Operations and Department Teams Develops systems to enable employees to understand guest satisfaction results. Assist with hiring and onboarding new staff. Train the staff on all time clock functions and approve daily time punches for payroll. Communicates a clear and consistent message regarding departmental goals to produce desired results. Review guest feedback with the leadership team and ensure appropriate corrective action is taken. Responds to and oversees guest problems and complaints. Stays visible and interfaces with customers regularly to obtain feedback on the quality of product, service levels, and overall satisfaction. Creates a welcoming, co-operative and positive atmosphere for the staff in each department. Assists to oversee the company housing.

Requirements

Flexible work hours.
The ability to communicate effectively both orally and in writing.
Attention to detail.

Responsibilities

Assisting in overseeing any department in the Operations Division. This can include guest services, housekeeping, laundry, and overnight cleaners.
Training, staff development, and scheduling.
Ensuring Hotel Operations meet the brand’s standards, target customer needs, ensures employee satisfaction, focuses on growing revenues, and maximize financial performance.
Working closely with the BOH Concepts staff to ensure that job performance meet or exceed the needs and expectations of the hotels' customers.
Demonstrates and communicates key drivers of guest satisfaction for the hotel customers and BOH Concepts.
Analyzes service issues and identifies trends.
Makes and executes the necessary decisions to keep the property moving forward toward the achievement of goals.
Works with the hotel management team to develop an operational strategy that is aligned with the brand’s business strategy.
Leading Operations and Department Teams
Develops systems to enable employees to understand guest satisfaction results.
Assist with hiring and onboarding new staff.
Train the staff on all time clock functions and approve daily time punches for payroll.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Review guest feedback with the leadership team and ensure appropriate corrective action is taken.
Responds to and oversees guest problems and complaints.
Stays visible and interfaces with customers regularly to obtain feedback on the quality of product, service levels, and overall satisfaction.
Creates a welcoming, co-operative and positive atmosphere for the staff in each department.
Assists to oversee the company housing.