The Bungalow Kitchen- Operation manager

The Bungalow Hospitality Group•Long Beach, CA

1d•$35 - $38•Onsite

About The Position

The Operation Manager supports the management team in leading daily front-of-house operations, guest experience, staff performance, and compliance for a fast-paced, elevated California bistro. The Operation Manager helps drive service standards, responsible alcohol service, and a positive team culture. The Operation Manager works closely with the Management team to ensure operational excellence, financial performance, and compliance with company policies and California regulations.

Requirements

Experience in leading daily front-of-house operations, guest experience, staff performance, and compliance.
Ability to drive service standards, responsible alcohol service, and a positive team culture.
Knowledge of operational excellence, financial performance, and compliance with company policies and California regulations.
Proficiency in recruiting, training, scheduling, and supervising FOH staff.
Understanding of California wage and hour laws, including timekeeping and meal/rest breaks.
Skills in providing coaching, performance feedback, and documentation.
Ability to maintain a visible floor presence and ensure high guest satisfaction.
Capability to resolve guest concerns promptly and professionally.
Knowledge of California ABC laws and Responsible Beverage Service (RBS) requirements.
Experience in managing situations involving intoxicated guests.
Experience with weekly inventory, cash handling, POS management, daily reporting, and labor cost control.
Experience with ordering, inventory, and vendor coordination for the front of house, with a focus on Bar operations.
Knowledge of California labor laws, health codes, and Cal/OSHA safety standards.
Ability to report and document incidents, injuries, and unsafe conditions.

Nice To Haves

Experience in a fast-paced, elevated California bistro environment.

Responsibilities

Oversee front-of-house operations during shifts, ensuring smooth and efficient service.
Recruit, train, schedule, and supervise FOH staff in compliance with California wage and hour laws.
Ensure accurate timekeeping and that non-exempt staff receive required meal and rest breaks.
Provide coaching, performance feedback, and documentation in partnership with the General Manager.
Maintain a visible floor presence to ensure a high level of guest satisfaction with minimal office time during service.
Resolve guest concerns promptly and professionally, escalating when necessary.
Uphold service standards and the elevated bistro experience.
Ensure all alcohol service complies with California ABC laws and Responsible Beverage Service (RBS) requirements.
Confirm staff maintain valid RBS certification and follow ID verification procedures.
Manage situations involving intoxicated guests and document incidents.
Conduct weekly inventory.
Support cash handling, POS management, daily reporting, and labor cost control.
Ordering, inventory, and vendor coordination for the front of house. Focus on Bar operations.
Ensure compliance with California labor laws, health codes, and Cal/OSHA safety standards.
Report and document incidents, injuries, and unsafe conditions.