Operation Engineer

Centific

About The Position

Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster. Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

Requirements

High level attention to detail
Familiar with how an interconnection works
Familiar with Server/Network/OTN equipment
Physical and Logical circuit and server troubleshooting across multiple internal stakeholders, external vendors and timezones
Flexible with numerous tracking platforms and sheets
Keen on improvement processes and solutions
2+ years experience in datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.
Experience executing detailed MOPs, technical instructions, following documentation.
Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, network interface types: form factors and protocols
Strong troubleshooting skills technical, logistical, process, and others.
Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.
Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.
Basic command-line proficiency in Linux/Unix and any switch OS CLI
Able to work independently with minimum supervision.

Nice To Haves

Prior experience in a fast paced environment is preferred
Working in the Telco/Infrastructure field
Managing external vendors and datacenters
Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment.
Experience collaborating across multiple levels and functions.
Anticipate problems in planning and proactively limit project-impacting factors.
Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data.
Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc.

Responsibilities

Troubleshoot server and network hardware including fiber/optic cables, optics, and hardware components
Manage circuit move, add, change and disconnection orders (MACDs) life cycle.
Directly execute or manage local vendor technicians for servers, circuits and maintenance troubleshooting.
Facilitate physical layer installation of server and network cabling according to cabling matrices.
Physical server and circuit troubleshooting and fault analysis.
Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues.
Responsible for coordinating and tracking requests/orders and providing weekly reports.
Post documentation on each implementation.
Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers
Assist with other regional works during business hours for maintenance related works
Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold
Raise Site and Vendor Remote Hands to perform site audits when needed
Update Internal documents when requested
Have ticketing system for tracking all requests(JIRA)
Work with SCM, equipment vendors, and datacenters to manage delivery dates and time windows.
Initial POC for all Vendor Queries relating to interconnection, troubleshooting
Create Colocation Inbound/Outbound Shipments and track Deliveries when asked
Update internal documentation for all Internet Provider contact and circuit details
Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.
Submit Vendor Remote Hands Requests to support physical works on site
Perform regular audits for all server, circuits, spares inventory