Operating Unit IT Leader

First Quality • Anderson, SC

57d • Onsite

About The Position

First Quality is a family-owned company with over 35 years of history, employing over 5,000 team members across the U.S. and Canada. We are seeking an Operating Unit IT Leader for our First Quality Print & Packaging facility in Anderson, SC. This role is crucial for aligning technology with business goals, driving digital transformation, and maximizing IT's value. As the senior IT leader on-site, you will manage all IT operations at the facility and contribute to the company's overall technology roadmap. You will collaborate with business leaders to identify opportunities for technological advantage, efficiency improvements, and sustainable growth.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, or related field (required)
• 10+ years of progressive IT experience
• Strong manufacturing industry background (highly preferred)
• Demonstrated experience leading IT teams and managing complex projects in a 24/7 operational environment
• Proven leadership ability with experience managing and developing IT professionals
• Strong business acumen — ability to understand and articulate business requirements across all functions
• Excellent project and process management skills (PMP knowledge is a plus)
• Superior problem-solving, decision-making, and analytical capabilities
• Outstanding written and verbal communication skills
• Ability to work effectively across multiple time zones and with global teams
• Broad knowledge across all major IT disciplines (infrastructure, applications, cybersecurity, data, etc.)
• Experience with systems development, analysis, design, and IT operations
• Understanding of business processes, budgeting, and operational management
• Familiarity with manufacturing technologies and systems (MES, ERP, automation, etc.) is a strong advantage
• Fluent in English (additional language skills preferred)
• Ability and willingness to engage at all levels of the organization
• Comfort working in a fast-paced, results-oriented manufacturing environment

Nice To Haves

• PMP knowledge is a plus
• Familiarity with manufacturing technologies and systems (MES, ERP, automation, etc.) is a strong advantage
• Additional language skills preferred

Responsibilities

• Serve as an active member of the Site Leadership Team.
• Partner with business leaders to develop and execute the Operating Unit Business Technology Roadmap.
• Translate business strategy into technology requirements and recommend innovative solutions.
• Identify and introduce industry best practices that deliver new business value.
• Lead the development of the IT Capability Plan (processes, solutions, and services).
• Facilitate project request intake, prioritization, and selection with business stakeholders.
• Ensure projects deliver maximum ROI and business value.
• Oversee delivery of IT projects — on time, within budget, and to stakeholder expectations.
• Support change management and resource planning for technology initiatives.
• Manage the full project governance lifecycle.
• Own all site-level IT operations, infrastructure, and services.
• Ensure IT services are optimal, reliable, and aligned with business needs.
• Manage vendor relationships and third-party service providers.
• Drive continuous improvement through customer satisfaction surveys, service level agreements (SLAs), and IT performance metrics.
• Resolve escalated issues and provide proactive feedback to central IT on service quality.
• Develop and manage the annual Operating Unit IT budget and resource plan.
• Ensure proper resourcing and skillsets for project execution.
• Monitor and optimize IT assets and expenditures.

Benefits

• Competitive base salary and bonus opportunities
• Paid time off (three-week minimum)
• Medical, dental and vision starting day one
• 401(k) with employer match
• Paid parental leave
• Child and family care assistance (dependent care FSA with employer match up to $2500)
• Bundle of joy benefit (years’ worth of free diapers to all team members with a new baby)
• Tuition assistance
• Wellness program with savings of up to $4,000 per year on insurance premiums

What This Job Offers

• Job Type: Full-time
• Career Level: Manager