RCC Operating Technologist (Night)

BGIS•Toronto, ON

1d•CA$54,185 - CA$67,732•Remote

About The Position

The RCC Operating Technologist is responsible for remotely operating Building Automation Systems (BAS) in BGIS-managed client facilities. This role involves implementing day-to-day operator level control changes, reviewing trend data for troubleshooting, implementing changes for energy and operational optimization initiatives, and coordinating corrective actions for complex issues. The position operates on a night shift.

Requirements

College Diploma in a related discipline or equivalent work experience.
Remote BAS operation for multiple facilities. (3 years)
Demonstrated proficiency with BAS navigation, data-trend setting and extractions, trouble shooting. (3 years)
Medium to advance skills in word processing and spreadsheet data manipulation and analysis tools. (3 years)
Familiar with integration concepts and platforms such as BACnet systems. (1 year)
Good knowledge of optimization and energy management strategy for BAS. (3 years)
Strong ability to adhere and to properly execute processes and practices relating to facility operations and maintenance. (3 years)
Strong client-service orientation along with a high sense of urgency. (3 years)
Effective communication skills for the purpose of data relay, exchange, feedback, and clarification. (3 years)
On-call/standby and emergency call - outs as they arise. Occasional extended hours. (Must be available)

Nice To Haves

BAS or Building Operations courses (Asset).
Operational experience in fault detection platform. (Asset)
Mentoring skills required to support Junior BAS Operator development. (Asset)
Programming, coding, on-site installation and/or maintenance of BAS. (Asset)
Bilingualism (Asset)
Valid drivers’ license (Asset)
N4 Certification (Asset)

Responsibilities

Responds to demand service requests for BAS/Control related issues to diagnose and rectify.
Provides remote technical support to on-site technician team via phone support system.
Alarm monitoring and work order dispatch of Critical/High priority alerts.
Optimizes facility uptime and asset integrity of assigned facility.
Monitors system performance and fault events, performs corrective and demand service maintenance on BAS to achieve facility uptime, uninterrupted client operations, occupants’ comfort asset integrity, and energy and operating cost objectives.
Coordinates maintenance repairs and implements temporary overrides to minimize impact while awaiting services.
Addresses frequent failures with site team and Vendor. Identifies, records and escalates deficiencies and maintains related documentation.
Ensures remote platforms are up-to-date.
Receives, actions, tracks, monitors and reports status of maintenance and repair work within the work order management system including progress notes and resolution notes.
Performs work in accordance to established processes and practices.
Complies with all internal and external requirements including but not limited to environmental and health and safety.
Trains junior operator team members (as required) on daily operations processes and troubleshooting.
Must be able to work shifts, be on-call and be available to respond to emergencies.
Provides observations about facility building automation equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.
Assists in enhancing tenant and customer satisfaction. Maintains positive relations through the manner with which work is performed and delivered.
Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.
Initiates documents to obtain formal approval of work required.
Participates in and assists with facility-related projects.
Works with building operators and site managers to identify operational and energy savings in BAS operations.
Develops recommendations for BAS system changes and implements approved changes which may include working with contractors and BAS vendors for the programming and remote portal development coordination.
Provides input to Project Teams and/or BAS Vendors on scope and remote portal requirements.