Operating Systems Analyst

Virginia Commonwealth University•Richmond, VA

1d•$75,000 - $96,000•Hybrid

About The Position

Technology Services has an exciting opportunity for an Operating Systems Analyst to join our team. Virginia Commonwealth University (VCU) Technology Services is a central IT organization supporting the academic, research, and administrative missions of the university. Technology Services provides scalable, secure, and innovative technology solutions to all VCU units.

Requirements

A bachelor's degree in computer science or information systems, including coursework in operating systems and systems administration, or equivalent experience (at least one year of managing Linux systems preferred)
Demonstrated knowledge of Linux and UNIX operating systems, applications, and networking, and the ability to diagnose and resolve problems in these areas
Experience with macOS and Windows systems, especially using and troubleshooting internal and external hardware and connecting systems to Linux servers, clusters, and other research systems
Demonstrated technical proficiency in one or more computer languages such as Bash, Python, AWK, C, C++, Fortran, Java, JavaScript, Lua, Perl, R, Ruby, and SQL
Ability to lift and transport heavy (50+ lb) equipment and work carefully with delicate pieces
Strong written and verbal communication skills
Ability to complete tasks independently and autonomously, and with effective priority management
Ability to think critically and creatively to solve problems and develop novel solutions
Ability to collaborate in team settings
Demonstrated ability to work in and foster an environment of respect, professionalism, and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU

Nice To Haves

Experience supporting academic, scientific, and research computing environments
Experience managing enterprise Linux systems
Experience with Btrfs, Lustre, LVM, XFS, ZFS, and other file systems and technologies used for high performance, desktop, and server storage
Experience with LUKS, systemd-cryptenroll, and TPM-based disk encryption mechanisms
Experience with InfiniBand or other high performance networking technologies
Experience with OpenVox/Puppet for configuration management
Experience with QEMU/KVM/libvirt, Docker, and other virtualization technologies
Experience developing, testing, and maintaining code using Git and other standard tools
Experience provisioning and managing basic web and database servers
Experience with rackmount equipment and knowledge of data center infrastructure

Responsibilities

Supporting the day-to-day operations of HPC clusters and the researchers who use them
Supporting Linux desktops, laptops, servers, and VMs and their users
Installing, configuring, and updating operating systems and other software to meet operational and security requirements
Managing users and files, including account creation, file permissions modifications, and data backup and restoration
Troubleshooting desktop, laptop, and server hardware, software, and networking issues
Managing support requests through a centralized ticketing system
Consulting directly with researchers to diagnose and resolve technical issues impacting their workflows
Requesting support, changes, exceptions, etc. from other internal departments
Reporting issues to vendor technical support and working with them to resolve those issues
Managing orders and RMAs and handling shipments
Providing after-hours support as necessary during emergency situations