Open Enrollment Customer Service Representative

TEKsystems•Salt Lake City, UT

4d•$21 - $21•Onsite

About The Position

Are you passionate about helping others, solving problems, and providing exceptional customer service? We're looking for an Open Enrollment Customer Service Representative to join our team during one of the most important times of the year. In this role, you'll be a trusted resource for brokers, members, and prospective customers, helping them understand their health insurance options and select the coverage that best fits their needs.

Requirements

Strong customer service skills and a genuine desire to help others.
Excellent listening, communication, and relationship-building abilities.
Ability to explain complex information in an easy-to-understand manner.
Strong attention to detail and commitment to accuracy.
Effective problem-solving and time-management skills.
Ability to thrive in a fast-paced, high-volume environment.
Basic proficiency with Microsoft Office applications, internet-based systems, and data entry.

Nice To Haves

Previous experience working in a health insurance environment, insurance agency, broker office, or health insurance marketplace.
Customer service experience in insurance, healthcare, sales support, call center, or related industries.
Familiarity with Facets or similar eligibility and enrollment systems.
Experience assisting customers with healthcare or insurance-related products.
Knowledge of the Utah Individual Health Insurance Marketplace is a plus.

Responsibilities

Assist brokers with the sale and enrollment of Individual Health Plans during open enrollment.
Educate potential and existing members on available insurance plans, rates, benefits, and coverage options.
Guide customers through Marketplace and non-Marketplace health insurance offerings to help them make informed decisions.
Provide professional, accurate, and compassionate service over the phone and through written communication.
Collaborate with internal departments to ensure exceptional member experiences.
Support fellow representatives' books of business as needed.
Maintain confidentiality and ensure all communications comply with HIPAA and company guidelines.
Stay informed on healthcare reform, industry regulations, and legislative changes impacting the individual insurance market.
Update customer records and maintain accurate data within sales automation and eligibility systems.
Meet quality standards, including maintaining a monthly phone audit score of 95% or higher.
Complete required training and testing successfully.
Make warm outbound calls to members and brokers regarding plan updates, policy changes, and enrollment-related information. No cold calling or aggressive sales tactics involved.