ONTAP Storage Engineer - Cloud Solutions & Escalations

NetApp, Inc. • Durham, NC

2d • $147,900 - $220,000

About The Position

We are seeking a highly skilled Product Solution Expert (PSE) to serve as a technical authority for NetApp data management, storage, and cloud solutions. The PSE provides expert-level technical leadership, advanced troubleshooting, solution architecture guidance, and operational best practices for ONTAP-based cloud services. The role combines deep ONTAP expertise with cloud architecture knowledge to support customers, engineering teams, and business stakeholders in designing, operating, and optimizing scalable, resilient, and secure cloud storage solutions.

The role serves as a technical authority and primary escalation point for complex issues involving NetApp ONTAP-based cloud storage solutions. It provides architectural and operational guidance, supports ONTAP implementations in public cloud environments, and contributes to storage strategies, data protection, disaster recovery, cyber resilience, and business continuity. The position also includes performance and capacity planning for FSx for ONTAP systems, cross-functional collaboration, and an on-call rotation—typically one week approximately every six weeks—to support critical issues across time zones.

The target salary range is $147,900–$220,000 USD in On Target Earnings (OTE), comprising base salary and potential commission when performance targets are achieved. Actual compensation may vary according to location, qualifications, experience, and education. A comprehensive benefits package may include health and life insurance, retirement or pension plans, paid time off, leave options, employee stock purchase plan, and/or restricted stock units; offerings vary by region and are subject to applicable policies and laws.

Requirements

• Bachelor’s degree in computer science, information technology, or a related field.
• Proven experience as a NetApp ONTAP subject-matter expert, with deep knowledge of ONTAP storage configuration, administration, troubleshooting, and optimization.
• Strong knowledge of storage and data management concepts, protocols such as NFS, CIFS, and iSCSI, and technologies such as RAID, snapshots, and replication.
• Experience providing expert-level support, with advanced troubleshooting skills and the ability to diagnose and resolve complex storage-related issues.
• Strong understanding of public cloud infrastructure and services, including experience with one or more major cloud providers: AWS, Microsoft Azure, Google Cloud Platform, or Oracle Cloud Infrastructure.
• Proficiency in cloud architecture concepts and experience designing, implementing, and operating ONTAP-based solutions in public cloud environments.
• Ability to participate in the team’s on-call support rotation, typically one week approximately every six weeks, to support critical customer and technical escalations as needed.
• Strong communication and interpersonal skills, with the ability to communicate technical information effectively to technical and non-technical stakeholders.
• Ability to work collaboratively in a team environment and manage multiple priorities and tasks effectively.
• Continuous learning mindset and willingness to stay current with advancements in NetApp ONTAP and cloud technologies.
• Flexibility to work across different time zones to support global operations.

Nice To Haves

• Relevant certifications, such as NetApp Certified Data Administrator, NetApp Certified Implementation Engineer, or cloud certifications.

Responsibilities

• Serve as the technical authority and primary escalation point for complex issues involving NetApp ONTAP-based cloud storage solutions, providing expert analysis, troubleshooting, architectural guidance, and recommendations.
• Advise customers and internal stakeholders on operational best practices and long-term storage strategies.
• Collaborate with cross-functional teams to resolve complex technical issues related to NetApp ONTAP-based cloud storage solutions.
• Design, configure, administer, and optimize NetApp ONTAP solutions deployed in public cloud environments, including storage provisioning, data protection, performance optimization, and capacity planning.
• Provide subject-matter expertise, guidance, and mentorship to support teams.
• Participate in developing and implementing cloud-based ONTAP storage strategies, best practices, and standards aligned with business and cloud architecture goals.
• Evaluate and recommend improvements to storage infrastructure, processes, and procedures to enhance efficiency, reliability, and security.
• Provide guidance on data protection, disaster recovery, cyber resilience, and business continuity strategies using ONTAP technologies.
• Collaborate with cloud architects, customers, and stakeholders to design and implement ONTAP-based storage solutions across public cloud environments, ensuring scalability, availability, security, and cost optimization.
• Stay updated on advancements, features, and best practices related to NetApp ONTAP and public cloud technologies.
• Participate in performance analysis, capacity planning, and optimization for FSx for ONTAP storage systems in cloud environments.
• Recommend ways to integrate NetApp ONTAP solutions with other cloud services, applications, and platforms to ensure interoperability.
• Work flexible hours, participate in an on-call shift rotation, and support critical issues or projects across time zones.
• Stay abreast of industry trends and emerging technologies in NetApp ONTAP, cloud architecture, and storage management.

Benefits

• Comprehensive benefits package, which may include health insurance, life insurance, retirement or pension plans, paid time off, leave options, employee stock purchase plan, and/or restricted stock units; specific offerings vary by region.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior