Onsite Technology Specialist

Kimberly-Clark • Warren, MI

1d • Onsite

About The Position

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional® At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. You were made to create Better Care for a Better World: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results. You want to be part of a performance culture dedicated to building technology for a purpose that matters. Here, you’ll work in an environment that promotes sustainability, inclusion, wellbeing, and career development while you help us deliver better care for billions of people around the world. It starts with YOU. About You You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. In one of our technical roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

Requirements

• College associate’s degree or equivalent experience with proven technical skills.
• Minimum 5 years of relevant technical experience, or 7–9+ years of hands-on IT work with proven skills.
• Strong troubleshooting abilities for computer issues.
• Proficient in troubleshooting computer issues.
• Experienced with Windows operating systems (XP, 7, 10, 11), Windows Server (2003, 2008, 2012), and SQL Server (2003–2019).
• Knowledgeable in Cisco networking, LAN/WAN, wireless networks, and firewalls.
• Skilled in Microsoft Office, Office 365, SharePoint, and mobile devices (iOS, Android).
• Proficient with Windows operating systems (XP, 7, 10, 11), Windows Server (2003, 2008, 2012), and SQL Server (2003–2019).
• Experienced in Cisco networking, LAN/WAN, wireless networks, and firewalls.
• Skilled in Microsoft Office, Office 365, SharePoint, and mobile devices (iOS, Android).
• Ticketing system management for Incident and Request tracking (i.e.: Service Now)
• Able to work onsite in person.
• Carry out all work safely.
• Adhere to plant security policies.
• Carry out assigned tasks in a timely, diligent, and professional manner.
• Establish proactive, confidence-inspiring client and support team relationships to ensure support, maintenance and project work meet business goals.
• Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results.
• Communicate to local management and staff in non-technical terms.
• Adherence to Kimberly-Clark standards and procedures.
• Be able to work outside of business hours when required.
• Be On-Call outside of business hours to support critical incident.
• Occasional traveling may be required for training or project purposes (5%).

Responsibilities

• Installs and supports network equipment with guidance from Network Operations team.
• Coordinates or performs New Physical or Virtual Server installation, IOS Upgrades, critical patching, and maintenance with assistance from the Server Team.
• End to end roadmap ownership including; ordering, imaging, troubleshooting, and maintaining accurate inventory management through Service-Now.
• Manage multi-function device and printer fleet – Procures and provides basic support, escalates issues to printer vendor.
• Installs and supports UC equipment with assistance from UC Operations team.
• Assist with new equipment requests and some configuration.
• Documents and coordinates IT hardware surplus equipment process for inventory purposes and asset disposal.
• Provides operational support to the Mill related computer systems and installed applications, resolves minor infrastructure problems, and escalates higher impact issues.
• Leads the planning and execution of Mill infrastructure projects.
• Manages and coordinates local Infrastructure vendors work at site.
• Ensures LAN/WAN and related computer systems are compliant within established control procedures.
• Review and control access to MDF and other sensitive areas with established control procedures.
• Maintains site IT Business Continuity Plan.
• Maintains a 1 to 3-year IT plan.
• Seeks out and relays future technology recommendations between mill and centralized technology teams.
• Coordinates technology recommendations and changes from other IT teams.
• Performs site IT administration support, requests new employee accounts (LAN, email, etc.), provides IT on-boarding training.
• Procures IT infrastructure components according to KC established procurement process.
• Provides education to Mill users on KC available technologies and their proper use.
• Manages communication plan for recent technologies implementations.
• Facilitates collaboration between stakeholders who share common objectives.
• Demonstrates a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided.
• Demonstrates an analytical and systematic approach to problem solving.
• Rapidly absorbs new technical information and applies it effectively.

Benefits

• Eligibility for a target bonus
• Comprehensive benefits suite
• 401(k) and Profit Sharing plan
• Flexible work model that blends remote work with intentional in-person collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees