Onsite Technician

Bizzabo • Montreal, QC

1d • Onsite

About The Position

As an Onsite Technical Specialist, you are the cornerstone of technology deployment at Bizzabo events. Your mission is to install the onsite check-in equipment (printers, iPads, routers) and the Klik infrastructure. As a subject matter expert, you advise our clients on Bizzabo platform and mobile app configurations while ensuring a seamless check-in experience for all attendees. An ambassador for Bizzabo excellence, you play an important role in onsite client relations with a clear objective: to transform every onsite deployment into a success that exceeds expectations.

Bizzabo’s Event Experience Operating System is a modern, intuitive platform used by the world’s leading organizations to deliver immersive experiences and events at scale. Named a Leader in the Gartner® Magic Quadrant™ and Forrester Wave™ for event technology, enterprises rely on Bizzabo to manage their entire event portfolio, regardless of format or size. Bizzabo is recognized by Newsweek as a 2024 Global Most Loved Workplace and as a 2024 Top Most Loved Workplaces® for LGBTQ+ employees. Bizzabo was founded in 2011 by Boaz Katz, Alon Alroy, and Eran Ben-Shushan and is headquartered in New York and Tel Aviv.

Requirements

• Experience in in-person events, ideally corporate events, within an agency or event production company, or professional experience as an IT technician, AV technician, or in a similar role.
• Understanding of operational event challenges and the requirements for executing flawless on-site operations.
• Strong verbal communication skills in English.
• Ability to build strong relationships with internal business teams and external clients.
• Proactive mindset with the initiative to remove obstacles and drive projects forward.
• Sharp attention to detail and excellent problem-solving skills.
• Physical capability to regularly lift and carry boxes and equipment (e.g., up to 50 lbs / 23 kg) across various event sites for setup and teardown.
• Adaptability: You thrive in a fast-paced, real-time, and occasionally high-pressure environment.
• Positive, collaborative attitude: You stay calm under stress and remain solution-oriented.
• Ability to travel internationally (primarily to the United States) - 60% of the time.

Nice To Haves

• Experience in corporate event planning.
• Experience managing software solutions with a hardware component (IoT / connected objects).
• A strong affinity for technology and enthusiasm for A.I. and leveraging it to streamline communications and processes
• Proficiency with Google Workspace and Slack.

Responsibilities

• Set up, configure, deploy, and test Klik wearables, tracking technology, badge printers, and Bizzabo dashboards both pre-event and onsite
• Work on the maintenance and assembly of Klik infrastructure
• Troubleshoot hardware and software issues in real-time during live events
• Determine client technical needs in collaboration with the Event Services team
• Serve as the go-to subject-matter expert on onsite production services and operational best practices
• Maintain a high degree of service satisfaction through responsive, reliable event delivery
• Support Customer Success Managers and Account Executives by presenting service offerings and answering detailed client questions
• Assist and train the Customer Care team using your technical expertise
• Participate in the improvement, development, and testing of new technologies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed