Onsite Technician (RF/Systems)

SONIFI Solutions, Inc.•Chicago, IL

3d•$26 - $34•Onsite

About The Position

We are looking for an Onsite Technician (RF/Systems) in the Chicago, IL area who has a strong desire to resolve technical issues, is flexible, learns quickly, and can work independently while providing support and guidance to our customer base on SONIFI products. This role is dedicated to supporting a specific healthcare system across multiple hospital locations within the region. Your day will be spent supporting our customers across multiple hospital sites within your assigned region. We will supply you with the tools needed for success: a company vehicle, tools, cell phone, laptop, and technical support. SONIFI’s team is changing people's lives through memorable guest experiences all delivered through an integrated technology and service platform. We work with global brands like DIRECTV, LG and Samsung and leverage technology from Google and Amazon. SONIFI's core solutions include interactive television, streaming, Internet access, Free To Guest, and healthcare integrations, along with unparalleled nationwide technical support and professional services.

Requirements

Technical degree plus ONE year of related experience in High Speed Internet and WIFI, Satellite TV, Digital TV, IPTV, Telecom, RF, CATV, MATV, and Head end.
OR High School Diploma or GED plus THREE years’ work experience in High Speed Internet and WIFI, Satellite TV, Digital TV, IPTV, Telecom, RF, CATV, MATV, and Head end.
Valid driver’s license and safe driving habits.
Comfort working across multiple locations.
Ability to learn quickly and work independently.

Nice To Haves

Experience in High Speed Internet and WIFI.
Experience in Satellite TV.
Experience in Digital TV.
Experience in IPTV.
Experience in Telecom.
Experience in RF.
Experience in CATV.
Experience in MATV.
Experience in Head end.

Responsibilities

Resolve technical issues.
Provide support and guidance to customers on SONIFI products.
Support a specific healthcare system across multiple hospital locations.
Provide a great customer experience.
Communicate thoughtfully and professionally with staff at hospitality and healthcare customers.
Understand and respect the boundaries, protocols, and empathy needed in healthcare customer environments.
Work across multiple locations and build relationships with on-site stakeholders.
Participate in an on-call rotation.
Adapt to changing priorities and requests from customers.