Onsite Technical Support Tier II
Primacorp Ventures Inc•New Westminster, BC
•CA$55,000 - CA$65,000•Onsite
About The Position
At Primacorp Ventures, we are all about creating opportunities and making a meaningful impact. Founded in 1995, we're the largest accredited independent post-secondary education group in Canada. Yet, for us, this is just the opening act of our transformative journey!
Requirements
- Post-secondary education in Information Technology or related field
- 1–3 years of IT support experience
- Strong knowledge of Windows OS, Microsoft 365, computer hardware, peripherals, printers, basic networking, and AV equipment
- Strong troubleshooting and customer service skills
- Excellent communication and organizational abilities
- Ability to work independently and manage multiple priorities
- Experience supporting multiple locations
- Microsoft 365 administration experience
- Knowledge of Active Directory / Azure AD
- Experience with ticketing systems
- Valid driver’s license and access to reliable vehicle
Nice To Haves
- Field-based role with regular travel between locations and occasional overnight stays
- Fast-paced, multi-site IT support environment
Responsibilities
- Configure, maintain, and troubleshoot workstations, laptops, printers, network devices, internet connectivity, software applications, and AV systems
- Perform routine maintenance, updates, and system checks
- Diagnose and resolve hardware, software, and network issues
- Ensure systems meet security and operational standards
- Provide onsite and remote technical support to staff
- Set up user accounts, systems, and equipment for new employees
- Install and configure hardware and software
- Respond to service requests and incidents promptly
- Provide user training and technical guidance as needed
- Maintain accurate hardware and software inventories
- Track IT assets and lifecycle management
- Coordinate equipment deployment, replacement, and tracking
- Support IT projects, upgrades, and site openings
- Work with IT Operations on organizational initiatives
- Liaise with vendors and service providers as required
- Maintain technical documentation and support procedures
- Support multiple locations including Brockville, Morrisburg, Renfrew, Pembroke, and additional sites as assigned
- Regular travel required; occasional overnight stays may be necessary
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
