Onsite Technical Support Tier II

Primacorp Ventures IncNew Westminster, BC
CA$55,000 - CA$65,000Onsite

About The Position

At Primacorp Ventures, we are all about creating opportunities and making a meaningful impact. Founded in 1995, we're the largest accredited independent post-secondary education group in Canada. Yet, for us, this is just the opening act of our transformative journey!

Requirements

  • Post-secondary education in Information Technology or related field
  • 1–3 years of IT support experience
  • Strong knowledge of Windows OS, Microsoft 365, computer hardware, peripherals, printers, basic networking, and AV equipment
  • Strong troubleshooting and customer service skills
  • Excellent communication and organizational abilities
  • Ability to work independently and manage multiple priorities
  • Experience supporting multiple locations
  • Microsoft 365 administration experience
  • Knowledge of Active Directory / Azure AD
  • Experience with ticketing systems
  • Valid driver’s license and access to reliable vehicle

Nice To Haves

  • Field-based role with regular travel between locations and occasional overnight stays
  • Fast-paced, multi-site IT support environment

Responsibilities

  • Configure, maintain, and troubleshoot workstations, laptops, printers, network devices, internet connectivity, software applications, and AV systems
  • Perform routine maintenance, updates, and system checks
  • Diagnose and resolve hardware, software, and network issues
  • Ensure systems meet security and operational standards
  • Provide onsite and remote technical support to staff
  • Set up user accounts, systems, and equipment for new employees
  • Install and configure hardware and software
  • Respond to service requests and incidents promptly
  • Provide user training and technical guidance as needed
  • Maintain accurate hardware and software inventories
  • Track IT assets and lifecycle management
  • Coordinate equipment deployment, replacement, and tracking
  • Support IT projects, upgrades, and site openings
  • Work with IT Operations on organizational initiatives
  • Liaise with vendors and service providers as required
  • Maintain technical documentation and support procedures
  • Support multiple locations including Brockville, Morrisburg, Renfrew, Pembroke, and additional sites as assigned
  • Regular travel required; occasional overnight stays may be necessary
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