Onsite Technical Project Manager - C

Telos•Newport, OR

1d•Onsite

About The Position

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security. Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment! This position is contingent on contract award. This position will be based at Newport, OR.

Requirements

Bachelor's (or equivalent) with 8 - 10 years of experience and or a Master's with 6 - 8 years of experience. At least 2 years in a supervisory capacity.
Has demonstrated knowledge and work history in computer support of Computer systems.
Has demonstrated experience in technical support of networks/laptops/computers/printers/mobile phones
Has knowledge of network communications, to include wireless, servers, Windows, MAC, Phone systems, Audio Visual equipment and operation
Strong technical troubleshooting skills
Strong communication skills both written and oral
Lead a team of IT service technicians with varying levels of experience
A professional attitude regarding attention to detail and customer service and excellent organizational skills are required
The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.
Ability for some travel as required.
The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.

Nice To Haves

Background or additional certifications in at least one of the following preferred but not required o Knowledge/familiarity with Aruba equipment o ISP/OSP Troubleshooting o CCTV System Troubleshooting o Network/Wireless Troubleshooting

Responsibilities

Manage and lead a team of IT technical support technicians.
Strong ability to adapt in a rapidly changing environment.
Work closely with the customer to determine and understand requirements.
Coordinate with senior management to ensure program compliance.
Provide technical assistance to computer system and network users or other technical products and services.
Implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
Drives product supportability.
Coordinates customer service activities with other internal functions.
Assist users with computer hardware and/or software applications (e.g. website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution. Provides in-depth applications knowledge of company's products, services and/or systems.
Provide support for customer technical needs, to include troubleshooting and maintaining operation of all technical equipment (wireless, telephone, CCTV, end user devices, ISP/OSP, and other networking equipment).
Operations run 24/7.
Accurate and timely submission of required reports, documentation, etc.