Onsite Team Lead

AVI-SPL•New York, NY

2d•Onsite

About The Position

The AVI-SPL Onsite Team Lead works in partnership with AVI-SPL Customer(s), management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Requirements

Effectively communicate with employees, customers and colleagues
Ability to work and think independently and ensuring to meet deadlines
Basic computer knowledge
Knowledge of signal flow for audio, video and control
Minimum of 3 to 5 years of audiovisual integration experience preferred
Formal education in Electronics or related field preferred
Minimum of a High School Diploma or equivalent preferred
Excellent knowledge of Microsoft Office (Word, Excel, Outlook), Visio, Adobe Acrobat

Nice To Haves

Crestron Certifications
Exton AV Associate Certification
InfoComm CTS General Certification

Responsibilities

Review administrative processes and recommend improvements as necessary
Responsible for overflow of work as dictated by business needs
Maintain current and acceptable procedures for all assigned task
Setup/breakdown of conference spaces to meet the customers event needs
Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components
Responsible for job site documentation as needed
Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, video/audio recording support
Work with internal/external teams in a professional manner that reflects the values of AVI-SPL
Provide client training as needed
Adhere to and understand local safety standards for all site duties
Setup and troubleshoot various audio/video systems.
Other duties assigned as needed