Onsite Systems Manager - CFMO Service
About The Position
At Capsa Healthcare, we are more than just a healthcare company. We are a team dedicated to engineering better care and empowering healthcare professionals with innovative solutions. Join us in our mission to shape the future of healthcare. We are seeking an Onsite Systems Manager who will support work onsite, at our customer location. You will support customer’s daily operations, troubleshoot, and assist in maintaining pharmacy automation equipment. Acting as a liaison between the customer and Capsa, you will provide valuable feedback on system performance. Ideal candidates are self-starters who are comfortable with ambiguity, flexible, and eager to contribute to the development of tools and processes. This position reports to the Vice President of Solution, Delivery, and Support and will be in Houston, Texas. Become part of a team that supports the backbone of healthcare. We are a global company with a work life balance mentality, and we are looking for someone who shares our commitment to enhancing the healthcare experience through innovative design. If you are ready to make a difference and help shape the future of healthcare, apply now!
Requirements
- 3+ years of experience in the Automation Industry (robotics, conveyance); prior experience in a pharmacy, healthcare, or pharmacy automation preferred.
- Valid driver’s license with an acceptable driving record.
- Experience programming industrial automation systems (PLC, HMI).
- Proficient in creating and editing queries using SQL.
- On-call availability for emergencies for two separate weeks out of the year (5:00 pm - 8:00 am).
- Ability to travel up to 12 weeks for initial onboarding training.
Nice To Haves
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or related fields is preferred.
Responsibilities
- Serve as the customer’s advisor and advocate aligning a variety of stakeholders and seek to achieve the customer’s desired outcomes around inventory control, patient safety & satisfaction.
- Monitor system performance and KPI’s.
- Perform and support preventive maintenance activities, including coordinating completion, tracking service tickets and maintenance history, documenting incidents, and maintaining accurate system records.
- Troubleshoot and repair system issues as a first line of support onsite.
- Provide remote support to customers after hours as needed; On-call availability for emergencies for two separate weeks out of the year (5:00 pm - 8:00 am).
- Collaborate with engineering teams and subcontracted vendors to resolve system/component issues.
- Monitor dispensing and operator activities, communicating common issues to the customer’s central fill leadership technology team.
- Assist in conducting firmware updates to system components, when needed.
- Advise customers on system performance, enhancements, and strategies to prevent operational risks.
- Report information to Capsa Healthcare on system operational performance.
Benefits
- Commensurate salary
- Paid time off
- Paid holidays
- Medical, dental and vision insurance
- Paid parental leave
- 401(k) with company match
- Company-paid Life, AD&D and Long-term disability insurance
- Voluntary Short-term disability, Supplemental Life, AD&D, Accidental Injury and Hospital Indemnity insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
