Onsite Support Representative

Avidex Industries LLC•Cary, NC

21h•Onsite

About The Position

The Onsite Support Representative works closely with their manager and hospital staff to support and deliver television services to patients. This role includes assisting with service setup, collecting fees, providing basic troubleshooting, and ensuring a positive patient experience. The ideal candidate is organized, personable, detail-oriented, and able to communicate clearly in a fast-paced environment. This position is based onsite in a hospital setting and requires schedule flexibility, including weekends, along with frequent movement throughout the facility.

Requirements

High school diploma or GED required
Comfortable handling payments and maintaining accurate records
Strong communication skills and ability to interact with a wide range of individuals
Detail-oriented and dependable
Able to manage multiple tasks and stay organized throughout the day
Comfortable working in a hospital environment and supporting patients directly
Able to remain calm and professional in fast-paced or sensitive situations

Nice To Haves

1+ year of experience in retail, customer service, or cash handling preferred

Responsibilities

Visit patients in hospital rooms to explain television services and assist with setup
Collect service fees and support patients with billing or payment options
Provide basic troubleshooting support and escalate technical issues as needed
Coordinate with internal service teams to resolve equipment or system concerns
Maintain accurate sales, deposit, and service records
Follow up with patients for service renewals and provide usage guidance
Respond to questions, concerns, and service-related requests in a timely manner
Support equipment resets or minor adjustments when needed
Attend training and follow company processes and standards
Support the team with additional tasks as needed