Onsite Support Representative

Stanley Black & Decker•Fontana, CA

1d•Onsite

About The Position

As a Onsite Support Representative, you’ll be part of our CribMaster team working as an on-site employee. You’ll get to perform repair, substitution, or replacement of faulty hardware as necessary, installation, reinstallation or reprogram of software as necessary. You will also perform testing and error checking of solutions, and conduct routine preventive maintenance on machines and software. Document work done in customer ticketing system and follow-up with Customer after the solution has been implemented. Provide entry level support for hardware, Automated Tool Room, RFID, and CribMaster related computer issues.

Requirements

Experience working with mechanical, electrical and software
Practical knowledge of assembly, disassembly, and maintenance of all hardware components
Ability to thoroughly learn all mechanical components of CribMaster hardware machines
Ability to learn installation and setup of CribMaster and ATR applications
Trouble shooting skills in hardware and software components
Mechanical knowledge of tools for hardware repairs
Bachelor’s Degree or two years of work experience troubleshooting for customers in a technical environment
Basic knowledge of Microsoft Windows and HP PC hardware
Must be able to pass a Government Secret Clearance

Nice To Haves

Familiarity with manufacturing and inventory a plus

Responsibilities

Perform repair, substitution, or replacement of faulty hardware as necessary
Installation, reinstallation or reprogram of software as necessary
Perform testing and error checking of solutions
Conduct routine preventive maintenance on machines and software
Document work done in customer ticketing system
Follow-up with Customer after the solution has been implemented
Provide entry level support for hardware, Automated Tool Room, RFID, and CribMaster related computer issues