Onsite Supervisor - Mount Juliet, TN

Indeed Flex•Mount Juliet, TN

5h•$50,000 - $65,000•Onsite

About The Position

We are Indeed Flex, a tech-first staffing platform that empowers workers with flexible shift choices and businesses with efficient hiring. We are backed by Indeed, the world's #1 job site, combining the agility of a scale-up with the stability of a large organization. This role operates primarily on-site at a customer's facility, overseeing daily operations and ensuring seamless service delivery, with support from an Onsite Manager. The position may support accounts where recruiting occurs at the hub or client site and reports directly to the Onsite Manager. The scope can vary based on customer size and account scope. The primary purpose is to manage all staffing-related functions at the customer's location, potentially leading a team directly. Recruiting support may come from a dedicated team or the onsite account itself.

Requirements

Professional working proficiency in English and Spanish or Arabic required for employee and client interactions
Strong understanding of technology to drive a tech-enabled solution for clients, partners, and the Flexer, including Google Workplace, Slack, Salesforce, Excel, Shared Drives, Notion, Monday.com, RingCentral, etc
Demonstrated success in delivering exceptional levels of customer service and/or technical support to a diverse audience via email, chat, and phone channels
Demonstrated capabilities to manage workload, set priorities, and resolve issues with minimum direct supervision and minimum escalations
Working knowledge of Windows and Mac operating systems
Exceptional written and verbal communication skills to collaborate and support effectively and efficiently with Flexers, Clients, and internal groups in order to resolve issues promptly and professionally
Strong organizational, time management, and prioritization abilities
Excellent customer service mindset to deliver an outstanding experience, even in less-than-ideal situations

Responsibilities

Build and maintain good relationships at all levels of the customer’s organization and deliver world-class customer experience by handling all customer service inquiries, concerns, and issues and ensuring consistent quality.
Provide and analyze reports on Indeed Flex bookings and other activities, supporting the implementation of new processes and procedures.
Facilitate new hire recruitment, orientations and pre-training with Flexers for proper transition to assignment.
Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy.
Play an integral role in managing all day-to-day operations, liaising between Indeed Flex’s internal stakeholders with frequent opportunities to work directly with our clients and Flexers.
Perform quality control functions, such as tracking Flexer attendance, productivity, and overall job performance to ensure Customer Satisfaction (CSAT).
Maintain compliance with Indeed Flex operations, systems, and employee record requirements, ensuring adherence to customer agreements for background checks, drug screening, billing, and other terms.
Enter and maintain accurate and timely account and Flexer information in the operating system.
Support Indeed Flex Safety requirements and participate in the customer’s safety program, ensuring employees follow safety policies and PPE requirements, and conduct accident reviews, investigations, and injury reporting as needed.
Build and maintain an in-depth understanding of our platform and its benefits, and implement employee programs and activities to improve KPI performance, such as absenteeism and turnover.
Communicate regularly on account status to the Indeed Flex leadership team.
Support the Onsite Manager in completing and facilitating quarterly partnership review meetings with the customer and the Indeed Flex team, ensuring quality and continuous improvement.
Perform miscellaneous duties as assigned.