OnSite Specialist - San Jose, CA

Stryker•San Jose, CA

22h•Onsite

About The Position

This field-based position utilizes a wide array of knowledge, technical skills, and critical thinking abilities to facilitate job functions during surgical procedures, as well as preoperative and postoperative equipment management. The role involves providing clinical surgical support by managing all relevant equipment, anticipating the needs of OR staff and surgeons, and troubleshooting/maintaining Stryker equipment and other related devices. The Specialist will work collaboratively with surgeons, OR personnel, central processing, biomedical staff, and others. Maintaining an up-to-date knowledge base of equipment and disposable products through Stryker education, providing information on new and current products to physicians and OR personnel, and accurately recording and reporting data metrics are key aspects of the role. The position also requires maintaining up-to-date account information, adhering to all Stryker and medical facility policies, analyzing and resolving product issues, and maintaining a professional appearance and work ethic. Adherence to HIPAA and patient confidentiality policies is mandatory. Support and coverage are required on all shifts at the assigned account, which may include on-call, overnight, and weekends, and may involve overnight travel to other accounts. Assigned shifts can change without notice based on account/business needs, including rotating shifts.

Requirements

High School Diploma or equivalent required.
Basic computer skills including Microsoft Office.
Strong verbal and written communication skills.
Strong interpersonal skills.
Strong organizational skills.
The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations.
The ability to provide support/coverage, not only during your assigned shift, but also on other shifts that need additional support.
The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends.
If the account contract includes on-call services, you must be within 45 minutes driving distance from the account.
Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
Ability to remain standing and/or walking for an extended period of time.
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
Excellent analytical skills.
Excellent interpersonal skills.
Excellent equipment problem-solving skills.
Excellent time management skills with ability to use independent judgment and critical thinking effectively.
Must be able to explain and generate detailed guidelines and procedures.

Nice To Haves

Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal.
Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.

Responsibilities

Provides clinical surgical support by managing all relevant equipment.
Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
Responsible for trouble-shooting and maintaining Stryker equipment and/or other related devices.
Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
Maintains knowledge base of equipment and disposable products through Stryker education training programs.
Provide physicians and OR personnel with information on new and current products.
Accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account.
Accurately records and reports all surgical procedure information.
Adheres to all Stryker and medical facility policies, standards and procedures.
Analyze and resolve both routine and non-routine product issues expediently using independent judgment.
Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage for other shifts; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel.
Set up Stryker video towers, booms, lights, and integrated suite equipment to surgeon specifications.
Verify equipment functionality, routing, and camera/monitor settings prior to the procedure.
Provide real-time intraoperative troubleshooting of Stryker and supported third-party systems.
Support teleconferencing, DICOM transfers, and EMR connectivity when applicable.
Educate OR staff on Stryker equipment functionality, proper usage, and troubleshooting.
Facilitate equipment and instrumentation repairs in accordance with service contracts.
Collaborate with OR and SPD teams to ensure availability of instrumentation and equipment, communicating delays or rapid turnover needs proactively.