Onsite Service Technician - Jacksonville, FL

Xerox • Jacksonville, FL

14h • $32,940 - $65,880 • Onsite

About The Position

Xerox is an industry leader that is rapidly growing its Technical Services division and has an immediate need for a professional Onsite Service Technician to delight its customers. This role involves offering outstanding service to clients, managing call resolution in accordance with customer's Service Level Agreement (SLA) to manage customer relations and optimize customer satisfaction. The technician will use electromechanical skills to repair devices, with Xerox providing training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help in learning the industry quickly. The role requires taking responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment. Additionally, the technician will provide appropriate communication, support, and interface to the on-site client base regarding equipment status and availability, engaging the support of other Xerox personnel as required. The role also includes delivering customer training on assigned products to improve end-user knowledge of equipment functionality.

Requirements

• Electromechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Superior time management skills and RELIABILITY.
• Ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.
• Safety is our top priority, especially around electrical components.

Nice To Haves

• If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals!
• We value dependable employees who are eager to meet deadlines.

Responsibilities

• Offer outstanding service to our clients.
• Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.
• Use electromechanical skills to repair devices.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
• Deliver customer training on assigned products to improve end user knowledge of equipment functionality.

Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture
• Full medical/dental/vision
• wellness credits
• a company contribution to a Health Savings Account
• 401k matching
• Paid time off, plus holidays and personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed